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FAQ

Symptom

Remedy

Other components can’t be operated

If the battery ran down, the preset codes may have been cleared. Re-enter the preset

with the system remote.

codes.

 

 

 

The preset code may be incorrect. Redo the procedure for entering preset codes.

 

 

 

When commands from the remote control units of other devices are registered using the

 

learning function, in some cases they may not be learned properly. In this case, register

 

the commands again using the learning function (see page 84). If they still do not work,

 

they may be in a special format that cannot be registered on this receiver’s remote con-

 

trol. Operate the device using another remote control.

 

 

HDMI

Symptom

Remedy

The HDMI indicator blinks continu-

Check all the points below.

ously.

 

No picture or sound.

This receiver is HDCP-compatible. Check that the components you are connecting are

 

also HDCP-compatible. If they are not, please connect them using the component or

 

composite video jacks.

 

Depending on the connected source component, it’s possible that it will not work with

 

this receiver (even if it is HDCP-compatible). In this case, connect using the component

 

or composite video jacks between source and receiver.

 

If the problem still persists when connecting your HDMI component directly to your

 

monitor, please consult the component or monitor manual or contact the manufacturer

 

for support.

 

If video images do not appear on your TV, try adjusting the resolution, Deep Color or other

 

setting for your component.

 

 

 

While analog video signals are being output over HDMI, use a separate connection for

 

audio output.

 

To output signals in Deep Color, use an HDMI cable (High Speed HDMI®/TM Cable) to

 

connect this receiver to a component or TV with the Deep Color feature.

No picture.

Try changing the Resolution setting (in Setting the Video options on page 76).

No sound, or sound suddenly

Check that the HDMI Audio setting is set to AMP (Setting the Audio options on page 74).

ceases.

If the component is a DVI device, use a separate connection for the audio.

 

 

If analog video is being output over HDMI, please use a separate connection for the

 

audio.

 

 

 

Check the audio output settings of the source component.

 

 

 

HDMI format digital audio transmissions require a longer time to be recognized. Due

 

to this, interruption in the audio may occur when switching between audio formats or

 

beginning playback.

 

 

 

Turning on/off the device connected to this unit’s HDMI OUT terminal during playback,

 

or disconnecting/connecting the HDMI cable during playback, may cause noise or inter-

 

rupted audio.

 

 

Symptom

Remedy

Noisy or distorted picture.

Sometimes a video deck may output a noisy video signal (during scanning, for example),

 

or the video quality may just be poor (with some video game units, for example). The

 

picture quality may also depend on the settings, etc. of your display device. Switch off

 

the video converter and reconnect the source and display device using the same type of

 

connection (component or composite), then start playback again.

 

If the problem still persists when connecting your HDMI component directly to your

 

monitor, please consult the component or monitor manual or contact the manufacturer

 

for support.

HDCP ERROR shows in the display.

Check whether or not the connected component is compatible with HDCP. If it is not

 

compatible with HDCP, reconnect the source device using a different type of connection

 

(component or composite). Some components that are compatible with HDCP still cause

 

this message to be displayed, but so long as there is no problem with displaying video,

 

this is not a malfunction.

Synchronized operation not possible

Check the HDMI connections.

using Control with HDMI function.

The cable may be damaged.

 

 

 

 

Select ON for the Control Mode with HDMI setting (see HDMI Setup on page 70).

 

Turn the TV’s power on before turning on this receiver’s power.

 

 

 

Set the TV side Control with HDMI setting to on (see TV’s operating instructions).

 

 

 

Connect the TV to the HDMI OUT 1 terminal and set the HDMI output to HDMI OUT 1.

 

Then turn on first the TV’s power, then this receiver’s power.

When ZONE 4 is set to ON, the video

This is due to the HDMI connection specifications; it is not a malfunction. When playing

resolution and number of audio

the same input in the main zone and ZONE 4, video and audio signals that can be output

channels for the main zone side

in common for all the devices connected to the HDMI OUT 1, HDMI OUT 2 and HDMI

changes.

ZONE 4 OUT terminals are set.

AVNavigator

Symptom

Causes

Remedy

AVNavigator cannot be

An error message may appear

Re-start the PC, then start install with no other applications

installed.

if there are not enough system

active.

 

resources available.

 

 

 

 

 

Installation of AVNavigator may fail

Try the following, in the order indicated.

 

because of incompatibilities with

1. If there are any other applications active, exit the other

 

other applications.

applications and try to start install again.

 

 

2. If that does not work, try restarting your PC, then start

 

 

install with no other applications active.

 

 

 

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