10Additional information
Troubleshooting
Incorrect operations are often mistaken for trouble and malfunctions. If you think that there is something wrong with this component, check the points below. Sometimes the trouble may lie in another component. Investigate the other components and electrical appliances being used. If the trouble cannot be rectified even after exercising the checks listed below, ask your nearest Pioneer authorized service center or your dealer to carry out repair work.
•If the system does not operate normally due to external effects such as static electricity disconnect the plug from the outlet and insert again to return to normal operating conditions.
•For
General
Problem | Remedy |
The power does not turn on, or | • Leave the unit plugged in, wait for one minute, then switch back on. |
switches off suddenly (an error | • Make sure there are no loose strands of wire touching the unit. This could cause the |
message may be displayed at | system to shut off automatically. |
startup). Or, the display | • Check that the speakers are connected correctly. |
disappears suddenly and no | • Make sure there is enough space for ventilation around the receiver subwoofer. |
sound is output (with the | • Make sure the voltage of the mains power source is correct for the model. |
POWER ON indicator (Blue) | • Try reducing the volume level. |
and the HDMI indicator (Red) | • If the problem persists, take it to your nearest Pioneer authorized service center or your |
lit up). | dealer for servicing. |
| • Do not block the air intake opening on the bottom as well as the air exhaust opening on |
| the back of this unit. |
|
|
No sound is output when an | • If you’re using the line input, make sure the component is connected correctly and the |
input function is selected. | volume level of your external component (i.e. a portable player, etc.) is adjusted (see |
| Connecting auxiliary components on page 33). |
| • Turn up the volume. |
| • No audio is output from the speakers connected to this unit if HDMI Mode is set to |
| Through Mode (page 36). |
| • No audio is output if a DVI component is connected via HDMI. |
| • Press MUTE on the remote control to turn muting off. |
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No sound from surround | • Refer to Channel level setting on page 30 to check the speaker levels. |
speaker. | • Check that you haven’t selected the Stereo mode (see Listening in surround sound on |
| page 24). |
| • Connect the speakers properly (refer to Connecting up on page 8). |
| • Verify the audio output and HDMI settings of your external component when connecting |
| an external component via an optical digital cable or HDMI cable. |
Can’t operate using the remote control.
•Replace the batteries (Putting the batteries in the remote control on page 21).
•Operate within 7 m, 30° of the remote sensor (Using the remote control on page 22).
•Remove any obstacles or operate from another position.
•Avoid exposing the remote sensor on the front panel to direct light.
•For operating the other Pioneer component connected to the CONTROL OUT jack of this receiver subwoofer, make sure that the control cable and either an HDMI or analog audio cable are connected (page 35).
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