Symptoms, Possible Causes and Solutions
Symptoms, Possible Causes and Solutions
Below are different symptoms that you might encounter as you install your UltraRes display. First look at the different symptoms to see if you can find your issue. And then look at the possible cause and try the suggested solution(s). If you still are not able to resolve your issue, please contact Planar’s Technical Support Department.
Symptom: Can’t Get PC to Output 4K @ 24/30Hz
Possible Cause
Your graphics card may not support a 4K output.
Solution
Make sure that your graphics card can support a 4K output. See "Supported Graphics Cards" on page 14 for a list of the current graphics cards that Planar supports for the UltraRes display.
Solution
Confirm that you are using a DisplayPort output. You can’t use a
Solution
Make sure you are using a
Solution
Verify that the selected EDID Type radio button in the UltraRes Control software is 4K Preferred. If you change the EDID setting, you may need to disconnect and reconnect the cable.
Note: You can also change the EDID Type setting on the Advanced Setup page of the Remote Monitoring software.
104 | Planar UltraRes User Manual |
