Chapter 6

6

 

Troubleshooting

 

Q. 1: The remote mouse doesn’t work or is not synchronous

A. 1: Make sure the mouse settings in IKVM-1000 match the mouse model. There are some circumstances where the mouse synchronization process could behave incorrectly, refer to Section 3.4.3 for further explanation.

Q. 2: The video quality is bad or the picture is grainy

A. 2: Try to correct the brightness and contrast settings (see section 4.3.1) until they are out of a range where the picture looks grainy. Use the auto adjustment feature to correct a flickering video.

Q. 3: Login on IKVM-1000 fails.

A. 3: Was the correct combination of user and password given? On delivery, the user ”super” has the password ”pass”. Moreover your browser must be configured to accept cookies.

Q. 4: The Remote Console window can’t connect to IKVM-1000.

A. 4: Possibly a firewall prevents access to the Remote Console. Make sure the TCP port numbers 443 or 80 are open for incoming TCP connection establish- ments.

Q. 5: No connection can be established to IKVM-1000.

A. 5: Check whether the network connection is working in general (ping the IP address of IKVM-1000). If not, check network hardware. Is IKVM-1000 powered on? Check whether the IP address of IKVM-1000 and all other IP related settings are correct! Also verify that all the IP infrastructure of your LAN, like routers etc., is correctly configured. Without a ping functioning, IKVM-1000 can’t work either.

Q. 6: Special key combinations, e.g. ALT+F2, ALT+F3 are intercepted by the console system and not transmitted to the host.

A. 6: You have to define a so-called ’Button Key’. This can be done in the Remote Console settings.

Q. 7: In the browser the IKVM-1000 pages are inconsistent or chaotic.

A. 7: Make sure your browser cache settings are feasible. Especially make sure the cache settings are not set to something like ”never check for newer pages”. Otherwise IKVM-1000 pages may be loaded from your browser cache and not from the card.

Q. 8: Windows XP doesn’t awake from standby mode

A. 8: This is possibly a Windows XP problem. Try not to move the mouse while XP goes in standby mode.

Q. 9: Can’t upload the signed certificate in MacOS X

A. 9: If an ’internal error’ occurs while uploading the signed certificate, either change the extension of the file to .txt or add a file helper using the Internet Explorer preferences for this type of file. Make sure that the encoding is plain text and

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