11 Troubleshooting Problems
• Troubleshooting
The troubleshooting guide is designed to help you. If problems continue, please call your local customer support
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I receive an error message when I am | Digital Video Manager does not load. | Shut down all other applications and attempt to | |||||||
installing the Digital Video Manager. |
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| reinstall the driver | ||||
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| Check the USB controller in your BIOS if they are |
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| activated. If these do not work, contact your national |
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I cannot upload images to the PC. | Connection failure. |
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| Check all cables connections are secured. | |||||
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My SPYPEN AIAS/ | Conflict with another camera driver | If you have another camera installed on your | |||||||
can’t be recognized | by the system. | capture device. |
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| computer, remove it and it’s driver completely from | ||||
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| your system to avoid conflicting with SPYPEN AIAS/ |
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I press the shutter button and get no | The SPYPEN AIAS/ | Wait for this process to complete and then take your | |||||||
response. |
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| processing the image. |
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| next image. | |
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I get a blurred image when uploading my | There may be a momentary delay between | Hold your SPYPEN AIAS/ | |||||||
images to my computer. | pressing the shutter button and the actual | until you hear a “beep” which indicates the exposure | |||||||
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| exposure. |
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| is completed. |
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My SPYPEN AIAS/ | This means there is insufficient power. | You need to replace the batteries. | |||||||
LCD displays show ” |
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| ” and four beep |
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sound will be heard. |
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My SPYPEN AIAS/ | Your camera may be affected by the | Take out all the batteries and disconnect the camera | |||||||
hanged and all buttons do not work | electrostatic discharge |
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| from the computer for 10 seconds. | |||||
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| batteries again. |
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I cannot upload files to the PC in Windows | On Windows 98SE, Mass Storage function | Please insert PLAWA CD and click Digital Video | |||||||
98SE |
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| needs to install the Digital Video | Manager to install the driver. | |||
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| Manager. |
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There is no response in NetMeeting or | NetMeeting | function | or | ArcSoft | Please insert PLAWA CD and click Digital Video | ||||
ArcSoft VideoImpression (live video) when | VideoImpression (live video) needs to | Manager to install the driver. | |||||||
the camera is connected to the PC | install the Digital Video Manager |
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| REC mode is not selected in your SPYPEN | Set the camera to REC mode before connecting to | |||
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My CD installation wizard does not work. | The auto installation file is switched to off. | Go to the computer desktop Right click on “My | |||||||
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| Computer”. Click “Properties”. Select “Device |
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| Manager”. Double click on |
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| “ Setting . Ensure “Auto insert notification “ is ticked |
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| and the “ disconnect “ is ticked. If you change the |
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| settings the computer will ask you to restart your PC. |
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| Click “ Yes “ |
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| The CD ROM is disconnected. |
| You can manually start it by going to the Windows | ||
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| Desktop, double click “My Computer”, double click |
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| your CD ROM icon and finally double click “INSTALL- |
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| E.EXE” file. |
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I cannot upload the images from the | The SD Card/MMC Card is inserted inside | The memory card with a higher priority than the | |||||||
internal memory of the SPYPEN AIAS/ | the SD Card/MMC Card slot. |
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| internal memory for image storage or image transfer | |||||
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| or delete. | |||||
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I cannot switch on my SPYPEN AIAS/ | The SD Card/MMC Card is not inserted | Make sure the SD Card/MMC Card is inserted all the | |||||||
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| after inserting a SD | properly. |
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| way in and close the slot door properly. | ||
Card/MMC Card . |
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I press the shutter button and get no | The SPYPEN AIAS/ | Wait for this process to complete and then take your | |||||||
response. |
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| processing the image. |
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| next image. | |
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| The internal memory or SD Card/MMC | Delete some images in the internal memory of the | |||
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| Card memory is full. |
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| camera or SD Card/MMC Card | |
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Please also refer to the help files & User Guides that accompany the enclosed applications. For further information and support, please visit our website: http://www.spypen.com &
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