7. Troubleshooting

Although scrivo.1 is designed to be highly reliable, you may occasionally experience a problem. The following will help you to identify the cause of possible problems and suggest solutions for related problems

Symptom

Cause

Solution

 

 

 

PC does not recognize

Is your pen cradle’s USB cable

Connect scrivo.1 cradle’s USB

scrivo.1.

connected to the USB port?

cable to the USB port.

 

Is there a problem with your

Try a different USB port.

 

USB port?

 

8. Contact & Support

The plawa technical support team is eager to help you enjoy your new plawa product. If you are experiencing difficulties, please contact us at the following address:

plawa-feinwerktechnik GmbH & Co. KG Bleichereistr. 18

73066 Uhingen, Germany

Telephone: +49(0)7161-93872-20

Fax:+49(0)7161-93872-60

Website: http://www.plawa.com

Cursor does not move.

Does the Bluetooth icon in the

 

system tray not turn from red

 

to white?

 

Is the Bluetooth icon in the

 

system tray green?

Reinstall Bluetooth software (refer to page 11).

If not, setup communication process between scrivo.1 and the receiver again (Refer to page 16).

Online-service: support@plawa.com

Do you have any comments or suggestions? If so, we would love to hear from you! Please visit our website and fill out the contact form or you can send us a mail to the address above. Your comments and suggestions help make our products better and enhanced to fit your needs.

Thank you for purchasing this plawa-product.

 

Press pen tip (first button).

If not, setup scrivo.1 pen

 

Does it function like a right

again (refer to page 24).

 

button?

 

 

Do you see a dark red light in

If not, setup scrivo.1 again.

 

front of the pen?

 

 

 

 

Cursor moves, but the clicking

Is pen tip damaged?

Replace the pen tip

function is not working.

 

(Refer to page 9).

 

 

 

Cursor is too sensitive.

Have you installed scrivo.1

Install the driver again (Refer

 

driver?

to page 24).

 

 

 

Cursor does not move the way

Are you using the pad provided

Use scrivo.1 on the pad provi-

I want it.

with scrivo.1 package?

ded with the scrivo.1 package

 

(It may malfunction if used in a

for the best results.

 

different environment.)

 

 

 

 

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Plawa Scrivo.1 manual Troubleshooting