7. Troubleshooting
Although scrivo.1 is designed to be highly reliable, you may occasionally experience a problem. The following will help you to identify the cause of possible problems and suggest solutions for related problems
Symptom | Cause | Solution |
|
|
|
PC does not recognize | Is your pen cradle’s USB cable | Connect scrivo.1 cradle’s USB |
scrivo.1. | connected to the USB port? | cable to the USB port. |
| Is there a problem with your | Try a different USB port. |
| USB port? |
|
8. Contact & Support
The plawa technical support team is eager to help you enjoy your new plawa product. If you are experiencing difficulties, please contact us at the following address:
73066 Uhingen, Germany
Telephone:
Fax:+49(0)7161-93872-60
Website: http://www.plawa.com
Cursor does not move. | Does the Bluetooth icon in the |
| system tray not turn from red |
| to white? |
| Is the Bluetooth icon in the |
| system tray green? |
Reinstall Bluetooth software (refer to page 11).
If not, setup communication process between scrivo.1 and the receiver again (Refer to page 16).
Do you have any comments or suggestions? If so, we would love to hear from you! Please visit our website and fill out the contact form or you can send us a mail to the address above. Your comments and suggestions help make our products better and enhanced to fit your needs.
Thank you for purchasing this
| Press pen tip (first button). | If not, setup scrivo.1 pen |
| Does it function like a right | again (refer to page 24). |
| button? |
|
| Do you see a dark red light in | If not, setup scrivo.1 again. |
| front of the pen? |
|
|
|
|
Cursor moves, but the clicking | Is pen tip damaged? | Replace the pen tip |
function is not working. |
| (Refer to page 9). |
|
|
|
Cursor is too sensitive. | Have you installed scrivo.1 | Install the driver again (Refer |
| driver? | to page 24). |
|
|
|
Cursor does not move the way | Are you using the pad provided | Use scrivo.1 on the pad provi- |
I want it. | with scrivo.1 package? | ded with the scrivo.1 package |
| (It may malfunction if used in a | for the best results. |
| different environment.) |
|
|
|
|
38 | 39 |
