Troubleshooting and Diagnostics

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NOTES Pots diagnostics are intrusive tests. Any active calls will be terminated. You should terminate all voice gateway activity prior to continuing with any POTS diagnostic testing.

The Infineon CODEC test is reserved for Verilink use only

To perform a specific test, type the option and proceed to the corresponding section.

Performing a Dialup Test

The dialup test verifies the operational status of each telephone station by allowing the user to dial another POTS phone on the IAD, by dialing the port number.

To perform a dialup test:

1.Type D on the POTS Diagnostics menu to select Dialup Test.

2.The IAD displays this prompt:

Dialup test mode...

Pick up any handset and dial the number of the line you want to test

Take the selected handset offhook, listen for dial tone and dial the port number. Hang up after a successful connection. The IAD reports the status of each action:

Line 1 off-hook Line 1 hung up Line 5 off-hook Line 5 hung up

Press Escape to terminate the test. The IAD terminates the test and displays the menu.

Performing a Hotline Test

The hotline test allows line-to-line telephone connections on a single IAD, without requiring a gateway connection on the WAN port.

To perform a hotline test:

1.Type H on the POTS Diagnostics menu to select Hotline Test.

2.The IAD displays the following prompt:

Perform an all-lines test? (Y or N):

Type Y to enable automatic line connection. The IAD informs you the test has started. Proceed to step 6.

—or—

Type N to connect two specific ports.

3.The IAD prompts you for the first port. Type the port and press Enter.

4.The IAD prompts for the second port. Type the port and press Enter.

5.The IAD informs you that the lines are connected and the test is started:

Lines 1 and 2 are connected together

NetEngine IAD User Guide

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Polycom 6000, 7000 manual Performing a Dialup Test, Performing a Hotline Test
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7000, 6000 specifications

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