Customer Support | About Polycom Digital Signage |
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The content is automatically distributed to Polycom Digital Signage Players via the Polycom Digital Signage Server, which acts as the central hub for the Polycom Digital Signage system.
The Polycom Digital Signage Player renders content in real time for display to a monitor, with the Polycom Digital Signage Agent linking Players to the Server. The Polycom Digital Signage Agent also monitors the status of the Polycom Digital Signage Player, and sends regular heartbeat and status messages to the Polycom Digital Signage Server. The Agent can also take steps to "heal" the Player if it detects a problem.
Administrators monitor and manage the system using the Polycom Digital Signage Remote Manager application. This software displays the status and details of all the Players connected to the system.
Administrators can also use the Polycom Digital Signage Remote Manager to distribute and manage content packages, as well as issue commands to individual players or groups of players, although content updates and distribution are typically handled via the Polycom Digital Signage Web Controller.
The Web Controller is used for
Customer Support
Recognizing that technology alone cannot solve today’s complex challenges, Polycom Global Services provides the industry’s best technical support staff and programs to let you concentrate on the task at hand. Polycom users can select from a variety of support solutions to obtain the level of support that best meets their needs.
Before contacting your Polycom Global Services representative for technical assistance, gather as much information as possible about your situation. Any information you can provide helps us assess the problem and develop an appropriate solution.
Polycom Global Services Telephone
If you have comments or questions about Polycom or if you need technical assistance, contact:
•Polycom Global Services in U.S.A.
Polycom, Inc. | 3 |
