Technical Support | Primera Technology 091211-511276 specification

TOC

INDEX

F. TECHNICAL SUPPORT

If you have difficulties operating your Publisher, the procedures in this manual and the software User's Guide should, in most cases, solve the problem. If you still have difficulty, contact the technical support via one of the methods listed below.

Source	Location

Primera Knowledge Base	www.primera.com/kb

PTPublisher Software Help files	Open the software. Click on the

SureThing Software Help files	Open the software. Click on the Help
	Menu - Contents

Email Support	www.primera.com/contactsupport

Phone Support	763-475-6669 (Mon - Fri 8 a.m. - 6 p.m CST)

48Maintenance and Troubleshooting

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Primera Technology 091211-511276 user manual Technical Support, Source Location

Contents

Series Printing History Table of Contents Interactive Feature Getting Started Thank YOU… TOC Choosing a Good Location Unpacking and Inspection Identifying the Parts Front Panel and Top Rear Panel System Requirements Loading Media Discs TOC Replacing INK Cartridges / LOW INK Warning TOC Setup the Kiosk BIN not Included with 4051 Models Click Ing the Locating Tabs on Creating Discs Tutorial Copy a Disc Print only for Autoprinter Users TOC TOC Project Types Using PtpublisherCopy Project Audio Project Data ProjectVideo Project Image Project Add Data Add Print To select an existing label Start Project Summary Settings Project Summary Project Options Recording Type Robot Options/Bin Selection Publisher Status Backup Project PC Disc Publishers Only Correct bin TOC Rip Audio CD PC Disc Publishers Only TOC Projects Sets PC Disc Publishers Only Add existing saved project to a new project set TOC Creating a Print Label Using Surething PC Creating a Print Label Using Disc Cover MAC TOC Inspector TOC Advanced Printer Settings Print Quality Saturation Ink CartridgeOuter Margin Color Mode Color Table Inner Diameter Printer Utilities and Cost Estimator Cost Estimator Cartridge Alignment Calibrate the Disc PublisherCenter Print Image Back Change Cartridges Clean Print HeadLabel Design Requirements for Other Graphics Programs Maintenance Interpreting the PUBLISHER’S Indicators Lights Internal Blue LED Lights Automatic method Cleaning the Print HeadManual method Replacing the Print Head Replace the cartridges Technical Support Source Location Technical Specifications Blu-ray Copy ProjectDisc Cover Inner Diameter 14, 19 Windows Media Player