Chapter 9: Support

Can I do a One Touch Backup or a regular Backup on a protected folder or file on my Windows PC?

No. Windows does not allow SmartSYNC to access protected folders and files. If you want to perform a backup, you must first disable protection on your folders and files.

Which FTP clients are compatible with the SmartStor’s FTP server?

Promise recommends FTP clients that support Unicode, such as Filezilla or Smart FTP for Windows, Filezilla for Linux, and Transmit v3.5.5 for Macintosh.

If your FTP client does not support Unicode, you have two choices:

Use only ASCII characters to name your shared folders.

Set your SmartStor for double-byte character encoding. See page 73.

I cannot find the DLNA Server tab under Protocol Control in PASM.

You must download and install the DLNA plug-in on your SmartStor to access this feature. See “Installing Application Plug-ins” on page 147.

Can I move the disk drives from one SmartStor to a different SmartStor?

Yes. However, to access the RAID Volume on the new SmartStor, you must run the Recover function. When SmartStor’s memory does not match the RAID Volume on the disk drives, the RAID Volume is considered invalid and the Recover function becomes available. See “Responding to an Invalid RAID Volume” on page 114.

I set up email alert recipients but they never receive any messages.

In most cases, you must setup SMTP authentication in order for your alert messages to pass your SMTP server. See “Setting up SMTP Authentication” on page 92.

Can SmartStor handle jumbo frames?

Yes. But you must set the maximum frame size in PASM. See “Working with Jumbo Frames” on page 89.

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Promise Technology NS4300N manual Can SmartStor handle jumbo frames?

NS4300N specifications

Promise Technology NS4300N is a cutting-edge NAS (Network Attached Storage) solution designed for small to medium-sized businesses looking for an efficient, reliable, and versatile storage system. This device is built to cater to the evolving needs of modern data storage while ensuring user-friendly management and robust performance.

One of the standout features of the NS4300N is its support for up to four hard drives, allowing for substantial data storage capacity. With the ability to configure these drives in various RAID levels, including RAID 0, 1, 5, 6, and JBOD, users can optimize performance or redundancy based on their requirements. This flexibility makes the NS4300N ideal for those needing a balance between speed and data protection.

Equipped with a powerful processor and ample RAM, the NS4300N ensures seamless multitasking and quick file access. The device supports high-speed connectivity with dual Gigabit Ethernet ports, enabling link aggregation for increased bandwidth and redundancy. This means faster data transfer rates and minimal downtime, which is crucial for businesses relying on constant access to their data.

The NS4300N employs advanced storage technologies, including hot-swappable drive bays. This allows users to replace failing drives without powering down the unit, ensuring continuous service and reducing disruption. Additionally, the built-in cooling technology helps maintain optimal operating temperatures, prolonging the life of the hardware.

Another significant aspect of the NS4300N is its comprehensive support for various file-sharing protocols, such as SMB/CIFS, AFP, and NFS. This compatibility facilitates seamless integration into diverse operating environments, ensuring that users across different platforms can easily access their files.

The user interface of the NS4300N is designed for simplicity and ease of use, with a web-based management system that provides real-time monitoring and configuration options. This intuitive interface empowers users to manage their data efficiently and supports features like user access controls, backup settings, and system alerts.

Furthermore, Promise Technology integrates robust security measures, including AES 256-bit encryption, ensuring that sensitive business data remains protected from unauthorized access. The device also supports cloud synchronization, enabling users to back up essential data to the cloud, enhancing safety and accessibility.

Overall, the Promise Technology NS4300N is an exceptional NAS solution that combines powerful performance, user-friendly management, and advanced security features. Whether for data storage, backup, or file sharing, it stands out as a reliable asset for any business looking to streamline its data management processes.