Chapter 9: Support
Can I do a One Touch Backup or a regular Backup on a protected folder or file on my Windows PC?
No. Windows does not allow SmartSYNC to access protected folders and files. If you want to perform a backup, you must first disable protection on your folders and files.
Which FTP clients are compatible with the SmartStor’s FTP server?
Promise recommends FTP clients that support Unicode, such as Filezilla or Smart FTP for Windows, Filezilla for Linux, and Transmit v3.5.5 for Macintosh.
If your FTP client does not support Unicode, you have two choices:
•Use only ASCII characters to name your shared folders.
•Set your SmartStor for
I cannot find the DLNA Server tab under Protocol Control in PASM.
You must download and install the DLNA
Can I move the disk drives from one SmartStor to a different SmartStor?
Yes. However, to access the RAID Volume on the new SmartStor, you must run the Recover function. When SmartStor’s memory does not match the RAID Volume on the disk drives, the RAID Volume is considered invalid and the Recover function becomes available. See “Responding to an Invalid RAID Volume” on page 114.
I set up email alert recipients but they never receive any messages.
In most cases, you must setup SMTP authentication in order for your alert messages to pass your SMTP server. See “Setting up SMTP Authentication” on page 92.
Can SmartStor handle jumbo frames?
Yes. But you must set the maximum frame size in PASM. See “Working with Jumbo Frames” on page 89.
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