Promise Technology NS4300N manual

SMARTSTOR

NS4300N

Product Manual

Version 1.5 SR2/3

Contents

Main Copyright Trademarks Important data protection information Notice Recommendations Contents Page Page Page Page Page Chapter 1: Introduction to SmartStor About This Manual Architecture Protocol Support Key Benefits Specifications Compatible Backup Software Client OS Support Browser Support Chapter 2: Installation and Setup Unpacking the SmartStor NS4300N Page Installing Disk Drives Connecting to the Network Connecting the Power Installing the Software Page Page Page Optional. Selecting Your Network Setting up the SmartStor Page Page Page Connecting to PASM Browser Support Finding the SmartStors IP Address PASM in your Browser PASM in SmartSYNC Shutting Down the SmartStor Chapter 3: Connecting to the SmartStor Setting up a Network Drive on a Windows PC Page Page Setting up a Network Drive on a UNIX or Linux PC On the Windows PC Page On the UNIX/Linux PC with Command Line Interface On the Linux PC with Graphic Desktop Setting up a Network Drive on a Macintosh PC On the Windows PC Page On the Macintosh PC Page Connecting a USB Printer to SmartStor Setting up the Print Server on SmartStor Setting up Windows Printing Page Setting up Linux Printing Page Page Setting up Macintosh Printing Page Connecting a USB Drive Windows PC Page Page Chapter 4: One Touch Backup Enabling One Touch Backup Creating a Backup Schedule Performing a One Touch Backup Viewing Your Backup Files Restoring Your Backup Files Page Chapter 5: SmartSYNC Opening the SmartSYNC Window Choosing a Language Closing the SmartSYNC Window Quitting SmartSYNC Displaying the SmartStors on your Network Starting PASM Page Connecting a Network Drive Deleting Device (Network Drive) Records Performing a Backup Viewing Your Backup Folders Performing a Restore Scheduling a Backup Modifying a Backup Schedule Deleting a Backup Schedule Setting the Default Browser for PASM Viewing the Event Log Clearing the Event Log Saving the Event Log to a Text File Chapter 6: PASM Connecting to PASM PASM in your Browser PASM in SmartSYNC Page Setting up SmartStor with the Setup Wizard Page Managing Users and Groups Viewing a List of Users Creating a User Changing the Administrators Password Changing a User's Password Deleting a User Viewing a List of Groups Creating a Group Adding Members to a Group Removing Members from a Group Deleting a Group Viewing Quotas Setting Quotas Page Managing File & Print Services Setting up Windows Access Setting up UNIX/Linux Access Setting up for Macintosh Access Setting up for FTP Access Setting up your Print Server Setting up your DLNA Server Viewing a List of Folders Modifying Folder Services Adding a Folder Deleting a Folder Setting up Windows Sharing for a Folder Setting up UNIX and Linux Sharing for a Folder Setting up FTP Sharing for a Folder Managing RAID Volumes Viewing RAID Volume Status Viewing Disk Drive Information Creating a RAID Volume Designating a Spare Drive Migrating a RAID Volume Deleting a RAID Volume Viewing an External USB Drive or Memory Stick Formatting an External USB Drive or Memory Stick Managing Backups Viewing a List of Snapshot Backups Setting up a Snapshot Backup Scheduling a Snapshot Backup Recovering Snapshot Backups Viewing the NAS Replication Schedule Setting up NAS Replication Enabling One Touch Backup Managing the Network Connection Viewing Network Setup Information Making Network Settings Working with Jumbo Frames Setting up your DDNS Service Making Management Settings Viewing Service Status Viewing the Event Log Setting up SMTP Authentication Viewing the Email Alert List Adding an Email Alert Recipient Deleting an Email Alert Recipient Upgrading the System Firmware Installing an Application Plug-in Enabling and Disabling the Buzzer Viewing UPS Status Setting up a UPS Managing Services Setting System Date and Time Running the Network Time Protocol Viewing the Results of NTP Synchronization Rebooting the SmartStor Shutting Down the SmartStor Using PASM Directly Restarting the SmartStor Locating the SmartStor Viewing System Information Viewing Enclosure Information Page Chapter 7: Technology Background Introduction to RAID RAID 0 Stripe RAID 1 Mirror RAID 5 Block Striping with Distributed Parity RAID 10 Mirror / Stripe Choosing a RAID Level RAID 0 RAID 1 RAID 5 RAID 10 Spare Drive Automatic Rebuilding Partition and Format RAID Volume Migration RAID 0 RAID 1 Target Requirements Page Chapter 8: Troubleshooting Responding to an Audible Alarm Checking the System Status LED Checking Disk Status LEDs Replacing a Failed Disk Drive Checking RAID Volume Status in PASM SmartStor Responds to a Critical RAID Volume Additional Details about Rebuilds Responding to an Invalid RAID Volume Using the Recover Function Checking File System Status in PASM Rebuilding the File System Checking the Event Log in PASM Responding to Events Page Page Checking Enclosure Status in PASM Resolving Connections with SmartSYNC Multiple Network Connections Solving Network Connection Problems Checking Your Email Inbox Restoring the Default Password Resolving a Windows Firewall Issue Page Chapter 9: Support Frequently Asked Questions Page Page Contacting Technical Support Technical Support Services United States Europe, Africa, Middle East Germany Italy Taiwan China Limited Warranty Disclaimer of other warranties Your Responsibilities Returning Product For Repair Page Appendix A: Setup Wizard Advanced Mode Page Page Page Page Page Page Page Appendix B: Maintenance Upgrading the Firmware Downloading the Upgrade File Installing the Upgrade File Rebooting the SmartStor Installing Application Plug-ins Downloading the Plug-in File Installing the Plug-in File Connection Problems After Restart Appendix C: GNU General Public License Page Index