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Promise Technology NS4300N manual Support, Frequently Asked Questions

Models: NS4300N

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Chapter 9: Support

•Frequently Asked Questions (below)

•Contacting Technical Support (page 130)

•Limited Warranty (page 133)

•Returning Product For Repair (page 135)

Frequently Asked Questions

Also see “Chapter 8: Troubleshooting” on page 111.

The SmartStor worked OK until I turned it off. When I turned it on again, my Windows network drive connection no longer works.

When you powered up the SmartStor, the DHCP server assigned a different IP address to the SmartStor. Here are two possible solutions:

•You may be able to reset the SmartStor’s IP address manually. See “Connecting a Network Drive” on page 52 or “Making Network Settings” on page 88.

Note that changing the SmartStor’s IP address may cause an IP address conflict on your network. Check with your Network Administrator before taking this action.

•If you cannot restore the previous IP address, you must create new network drives and printer connections. See “Chapter 3: Connecting to the SmartStor” on page 21.

When I start Windows, a message displays that says, “Could not reconnect all network drives.”

The SmartStor reconnects to your PC shortly after Windows starts. In most cases, the SmartStor network drives will be available by the time you click them.

The NAS Setup Wizard cannot access the SmartStor over the network.

If you a running a personal firewall on your Windows PC, the firewall might prevent you from accessing folders on the SmartStor. You must do one of the following actions:

•Disable the firewall

•Add an exception for the SmartStor

See “Resolving a Windows Firewall Issue” on page 125.

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Promise Technology NS4300N manual Support, Frequently Asked Questions
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NS4300N specifications

Promise Technology NS4300N is a cutting-edge NAS (Network Attached Storage) solution designed for small to medium-sized businesses looking for an efficient, reliable, and versatile storage system. This device is built to cater to the evolving needs of modern data storage while ensuring user-friendly management and robust performance.

One of the standout features of the NS4300N is its support for up to four hard drives, allowing for substantial data storage capacity. With the ability to configure these drives in various RAID levels, including RAID 0, 1, 5, 6, and JBOD, users can optimize performance or redundancy based on their requirements. This flexibility makes the NS4300N ideal for those needing a balance between speed and data protection.

Equipped with a powerful processor and ample RAM, the NS4300N ensures seamless multitasking and quick file access. The device supports high-speed connectivity with dual Gigabit Ethernet ports, enabling link aggregation for increased bandwidth and redundancy. This means faster data transfer rates and minimal downtime, which is crucial for businesses relying on constant access to their data.

The NS4300N employs advanced storage technologies, including hot-swappable drive bays. This allows users to replace failing drives without powering down the unit, ensuring continuous service and reducing disruption. Additionally, the built-in cooling technology helps maintain optimal operating temperatures, prolonging the life of the hardware.

Another significant aspect of the NS4300N is its comprehensive support for various file-sharing protocols, such as SMB/CIFS, AFP, and NFS. This compatibility facilitates seamless integration into diverse operating environments, ensuring that users across different platforms can easily access their files.

The user interface of the NS4300N is designed for simplicity and ease of use, with a web-based management system that provides real-time monitoring and configuration options. This intuitive interface empowers users to manage their data efficiently and supports features like user access controls, backup settings, and system alerts.

Furthermore, Promise Technology integrates robust security measures, including AES 256-bit encryption, ensuring that sensitive business data remains protected from unauthorized access. The device also supports cloud synchronization, enabling users to back up essential data to the cloud, enhancing safety and accessibility.

Overall, the Promise Technology NS4300N is an exceptional NAS solution that combines powerful performance, user-friendly management, and advanced security features. Whether for data storage, backup, or file sharing, it stands out as a reliable asset for any business looking to streamline its data management processes.