Contacting Technical Support
Contacting Technical Support
Promise Technical Support provides several support options for Promise users to access information and updates. We encourage you to use one of our electronic services, which provide product information updates for the most efficient service and support.
If you decide to contact us, please have the following information available:
•Product model and serial number
•BIOS, firmware and driver version numbers
•A description of the problem or situation
•System configuration information, including: motherboard and CPU type, hard drive models, SAS/SATA/ATA/ATAPI drives & devices, and other controllers.
Technical Support Services
Promise Online™ Web Site | http://www.promise.com/support |
| (technical documents, drivers, utilities, etc.) |
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United States
Email Support |
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Fax Support | (408) | |
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Phone Support | (408) | |
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If you wish to write us for | Promise Technology, Inc. | |
support: | 580 Cottonwood Drive | |
| Milpitas, CA 95035, USA | |
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The Netherlands
Email Support | ||
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Fax Support | +31 (0) | 40 256 9463 Attn: Technical Support |
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Phone Support | +31 (0) | 40 235 2600 |
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If you wish to write us for | Promise Technology Europe B.V. | |
support: | Science Park Eindhoven 5542 | |
| 5692 EL Son, The Netherlands | |
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