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| Troubleshooting Your SoundPoint IP 32x/33x Phone |
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Controls |
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Symptom | Problem | Corrective Action |
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The dial pad does not work. | The dial pad on the SoundPoint | Do one of the following steps: |
| IP 32x/33x phone does not | • Check for a response from other |
| respond. | |
| feature keys or from the dial pad. | |
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| • Place a call to the phone from a known |
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| working telephone. Check for display |
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| updates. |
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| • Check if the LAN port is active or |
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| inactive. Press the menu key, and |
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| then select Status > Network > |
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| Ethernet. From the Ethernet page, |
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| scroll to the LAN port field and verify |
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| that it is active. |
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| • Check the termination at the switch or |
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| hub end of the network LAN cable. |
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| Ensure that the switch/hub port |
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| connected to the telephone is |
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| operational (if not accessible, contact |
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| your system administrator). |
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| • Before restarting your phone (refer to |
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| Restarting Your Phone on page |
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| contact your system administrator. |
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| Your system administrator may want |
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| to troubleshoot your phone in more |
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| detail before restarting the phone and |
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| losing current status information. |
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