PYLE Audio SIP 3.2.1 manual Check status of handset, headset if

User Guide for the SoundPoint IP 32x/33x Desktop Phone

Symptom	Problem	Corrective Action
The phone does not ring.	Ring setting or volume is low.	Do one of the following steps:
		• Adjust the ringing level from the front
		panel using the volume up/down keys.
		• Check status of handset, headset (if
		connected), and Hands-Free
		Speakerphone.
	Outbound or inbound calling is	Do one of the following steps:
	unsuccessful.	• Place a call to the phone under
		investigation. Check that the display
		indicates incoming call information.
		• Lift the handset. Ensure the dial tone
		is present and place a call to another
		extension or number. Check that the
		display changes in response.
	You turned off the ringer.	Do one of the following steps:
		• During an incoming call, lift the
		handset, press the Speakerphone
		key or press the Headset key to
		obtain a dial tone.
		• Press the ringing Line Key or the
		Answer soft key to answer the call.
		• If the handset is off-hook when you
		press the Answer soft key or the Line
		Key, the call is routed to the handset.
		• If the handset is on-hook when you
		press the Answer soft key or Line
		Key, the call is routed to the speaker.
“Service Unavailable” appears	The user pressed the New Call	Check with your system administrator to
on the graphic display.	soft key, dialed a number with the	see when your phone will be registered.
	handset on-hook, or attempted to
	make a call from the contact
	directory when the phone was
	not registered.
The line icon shows an	The phone line is unregistered.	Contact your system administrator.
unregistered line icon.

5 - 6