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| Troubleshooting Your SoundPoint IP 32x/33x Phone |
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Calling |
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Symptom | Problem | Corrective Action |
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There is no dial tone. | Power is not correctly applied to | Do one of the following steps: |
| the SoundPoint IP 32x/33x | • Check that the display is illuminated. |
| phone. | |
| • Make sure the LAN cable is inserted | |
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| properly at the rear of the phone (try |
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| unplugging and |
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| cable). |
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| • If using Power over Ethernet (PoE), |
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| have your system administrator check |
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| that the switch is supplying power to |
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| the phone. |
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| Dial tone is not present on one of | Do one of the following steps: |
| the audio paths. | • Switch between Handset, Headset (if |
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| present) or |
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| Speakerphone to see if the dial tone is |
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| present on other paths. |
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| • If the dial tone exists on another path, |
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| connect a different handset or |
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| headset to isolate the problem. |
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| The phone is not registered. | Contact your system administrator. |
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