Troubleshooting (continued)
Symptom | Possible Cause | Corrective Action | |
4. Frequent pilot | a. Pilot flame may be too high or | Clean and adjust the pilot flame for maximum flame impingement on | |
outage problem. | too low, or blowing (high), | thermocouple. Follow lighting instructions carefully. | |
| causing pilot safety to drop out. |
| |
5. The pilot and main | a. No LP in tank. | Check the LP (propane) tank. Refill the fuel tank. | |
burner extinguish |
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| |
b. Inner vent pipe leaking exhaust | Check for gas leaks. | ||
while in operation. | |||
gases back into the system. |
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| c. Glass too loose and air tight | Tighten the corner. | |
| packet leaks in corners after |
| |
| usage. |
| |
| d. Bad thermopile or | Replace if necessary. | |
| thermocouple. |
| |
| e. Improper vent cap installation. | Check for proper installation and freedom from debris or blockage. | |
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| |
6. Glass soots. | a. Flame impingement. | Adjust the log set so that the flame does not excessively impinge on it. | |
| b. Improper venturi setting. | Adjust the air shutter at the base of the burner. | |
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| |
| c. Debris around venturi. | Inspect the opening at the base of the burner. NO MATERIAL SHOULD | |
|
| BE PLACED IN THIS OPENING. | |
7. Flame burns blue | a. Insufficient oxygen being | Ensure that the vent cap is installed properly and free of debris. Ensure | |
and lifts off burner. | supplied. | that the vent system joints are tight and have no leaks. | |
|
| Ensure that no debris has been placed at the base of, or in the area of | |
|
| the air holes in the center of the base pan beneath the burner. | |
|
| Ensure that the glass is tightened properly on the unit, particularly on top | |
|
| corners. |
24 |
