Troubleshooting

TROUBLESHOOTING

If your phone is not performing to your expectations, please try these simple steps first

Symptom

Suggestion

 

 

 

• Make sure the AC adapter is plugged into the

The CHARGE LED won’t

charger and wall outlet.

• Make sure the handset is properly seated in the

illuminate when the handset

is placed in the cradle.

cradle.

• Make sure the charging contacts on the handset

 

 

are clean.

 

• Move the handset and/or base to a different

 

location away from and/or scratchy metal

The audio sounds weak.

objects or appliances and try again.

 

• Make sure that you are not too far from the

 

base.

 

• Check both ends of the base telephone line

 

cord.

 

• Make sure the AC adapter is plugged into the

 

base and wall outlet.

 

• Disconnect the AC adapter for a few minutes,

 

and then reconnect it.

Can’t make or receive calls.

• Remove the base ID (see “Handset

 

Registration” on page 27) and register the

 

handset (see “Register the Handset to the Base”

 

on page 52).

 

• Make sure that you are not too far from the

 

base.

 

• If an outside call is already established, you

 

cannot make another outside call.

 

• Charge the batteries in the handset for 15-20

 

hours by placing the handset on the base or

 

charging cradle.

 

• The handset may be too far away from the base

The handset doesn’t ring or

unit.

• Place the base unit away from appliances or

receive a page.

metal objects.

 

 

• Remove the base ID (see “Handset

 

Registration” on page 27) and register the

 

handset (see “Register the Handset to the Base”

 

on page 52).

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Radio Shack 43-3872 manual Troubleshooting, Symptom Suggestion