43-687.fm Page 23 Friday, August 13, 1999 11:12 AM

TROUBLESHOOTING

We do not expect you to have any problems with your phone, but if you do, the follow- ing suggestions might help.

Problem

Suggestion

 

 

 

 

The phone does not work or

Be sure the base’s modular cord(s) and AC

works poorly.

adapter are correctly and securely connected.

 

 

 

Be sure the handset’s battery pack is correctly

 

connected and charged.

 

 

 

Return the handset to the base for a few sec-

 

onds to reset the security access-protection

 

code.

 

 

The handset stops working or

Move the handset closer to the base.

works poorly during a call.

 

Lift the base’s antenna to a vertical position.

 

 

 

 

Be sure the handset’s battery pack is correctly

 

connected and charged.

 

 

Low volume or unusual

Someone has picked up another phone on the

sounds.

same line. Hang up the other phone.

 

 

Severe noise interference.

Keep the handset away from computers,

 

remote control toys, wireless microphones,

 

alarm systems, intercoms, room monitors, fluo-

 

rescent lights, and electrical appliances.

 

 

 

Move the base to another location or turn off

 

the source of interference.

 

 

 

Hang up and redial the number.

 

 

The handset cannot be oper-

Lift the base’s antenna to a vertical position.

ated at a useful distance from

 

Be sure neither the handset’s nor base’s

the base because the signal

antenna is touching a metal surface.

becomes weak or noisy

 

(handset’s range has

Recharge the battery pack.

decreased).

 

 

 

23

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Radio Shack ET-687 owner manual Troubleshooting