Other Information
Troubleshooting
Most problems you encounter with your TV can be corrected by consulting the following troubleshooting list.
Note for U.S. customers: If you prefer, we can provide you with the name of an Authorized Service Representative who will visit you home for a fee to install your electronic entertainment system and to instruct you in its operation. For details about this service, call
TV Problems
TV won’t turn on
•Press the TV button.
•Make sure the TV is plugged in.
•Does the power light on the front of the TV illuminate and you hear audio but see no picture? If so, the TV is in its
•The TV takes 90 seconds to restart after a power interruption (for example, if the TV has been unplugged or there's been a power outage).
•Is the power light on the front of the TV blinking five times every 30 seconds? If so, wait about five minutes (possibly less) for one of the following to happen:
•The TV comes on: Your lamp just needed to cool down; your TV is fine.
•The power light blinks several times in a row and then stays on: This means the lamp is dead. Go to page 55 for replacement instructions and page 60 for ordering information.
•Check the wall receptacle (or extension cord) to make sure it is “live” by plugging in something else.
•Something might be wrong with your remote control. Press the POWER button on the front of the TV. If the TV turns on, check the remote control solutions on the next page.
•The front panel controls may be locked (disabled). Use the remote control to unlock the front panel controls by selecting the Front Panel Block in the Parental Control menu and press OK to uncheck the box.
•The TV might be performing a periodic diagnostic check. Wait for a few minutes for the TV to turn on.
Power indicator is blinking
The lamp is trying to turn on. If the TV doesn’t turn on after 5 minutes, then the light will
•Lamp door is open. Locate the door on the side of the TV and close it. Turn off the TV and turn back on. The lamp should turn on.
•Lamp is dead. You can replace the lamp yourself following the instructions on page 55. Go to page 60 for ordering information.
•Power supply within TV may need service. Go to page 58 for warranty information.
Buttons don’t work
•If you’re using the remote control, press the TV button first to make sure the remote is in TV mode.
•The front panel controls may be locked (disabled). Use the remote control to unlock the front panel controls by selecting the Front Panel Block in the Parental Control menu and press OK to uncheck the box.
•Unplug the TV for ten minutes and then plug it back in. Turn the TV on and try again.
TV turns off unexpectedly
•Sleep timer may have been activated. Go to page 48 for instructions.
•Electronic protection circuit may have been activated because of a power surge. Wait 30 seconds and then turn on again. If this happens frequently, the voltage in your house may be abnormally high or low.
•Unplug. Wait ten minutes. Plug in again.
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