General SpeedTouch Troubleshooting | RCA SpeedTouchTM706 guide

Chapter 6

Troubleshooting

6.1 General SpeedTouch™ Troubleshooting

SpeedTouch™ does not work

SpeedTouch™ unreachable

If none of the LEDs light up, make sure that:

The SpeedTouch™ is plugged into a power socket outlet.

You are using the correct power supply for your SpeedTouch™ device.

The power requirements for your SpeedTouch™ are clearly indicated on the identification label on the bottom of the SpeedTouch™.

The SpeedTouch™ is turned on via the push button at the back panel.

If your SpeedTouch™ is cannot be reached due to misconfiguration, you might consider a hardware reset to factory defaults as described in “6.4 Reset to Factory Defaults” on page 122.

!	However, note that resetting the SpeedTouch™ to its factory settings will
	revoke all the changes you made to the configuration.

Poor SpeedTouch™	Make sure that the SpeedTouch™ is installed and configured as instructed in the
performance	Installation and Setup Guide or as instructed by the Service Provider.

116	E-DOC-CTC-20051017-0148 v1.0

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RCA SpeedTouchTM706 General SpeedTouch Troubleshooting, SpeedTouch does not work SpeedTouch unreachable, Poor SpeedTouch

Contents

SpeedTouch706 WL Page SpeedTouch 706 WL Trademarks CopyrightDocument Information Contents Voice over IP Iii Troubleshooting Terminology Documentation and software updates About this User’s Guide About this User’s Guide Getting to know your SpeedTouch Indicator Description Name Colour State SpeedTouch LED Behaviour Wlan Accessing your SpeedTouch Access Method Can be used to Access via the Web Interface To access the SpeedTouch via the Web interface To access the SpeedTouch via the Command Line Interface CLI Access via CLIFor more information, see Quote site command on Select All Programs Accessories Command Prompt To start a Telnet session Access via FTP Open a Command Prompt window Common FTP commands Use Command Ftp quote site ip iplist To disable remote access To access the SpeedTouch remotely To enable remote accessRemote Assistance Chapter Local Network Setup Wired Ethernet Wired Ethernet For more information, see Device settings on Supported operating systems USBSystem requirements To install Windows USB drivers Windows Found New Hardware Wizard appears Chapter Wireless Ethernet Introduction Wireless client requirements Wireless Basics Chapter Wireless default settings Connecting Wireless Clients for the First TimeWireless Security on First-time association example Click Connect Anyway Wireless Security Name Ssid Search for wireless devices task Security disabled defaultWEP Wired-Equivalent Privacy WPA-PSK Wi-Fi Protected Access Pre-Shared Key Connecting Additional Wireless Clients Security issues Registering wireless clientsClick Configure Registering clients via Web pages Registering clients via the association button Extending the Range of Your Wirelstess Network Wireless Distribution System WDS Chapter Internet Connectivity Dial-In Clients SpeedTouchWeb Pages Internet Gateway If your computer runs You can use See 3.1 SpeedTouch Web Pages on page 33 to proceed Introduction Starting an Internet session SpeedTouch Web PagesMonitoring your Internet connection Terminating an Internet session Internet Gateway Device Control Agent Internet connection status Terminating an Internet session Voice over IP Voice over IP SpeedTouch VoIP solutionUniform Resource Identifier URI Telephony Setup Configure the telephony service Enable the telephony serviceSelect Service Enabled Verifying telephone connectivity Pick a task list, click Use multiple identities Pick a task list, click View telephony statistics and logs Supplementary Telephony Services Supported telephony servicesService Description Phone on Deactivating services on your telephone Pick a task list, click Configure telephony services Using the services on the phone To use the service Proceed as follows Phone command Is used to SpeedTouch SpeedTouch Web InterfaceDocumentation Navigation Menu Language Bar Navigation Bar Notification Area Tasks Collapsing MenuExpanding the menu Language Bar Navigation Bar Notification Area Tasks SpeedTouch home HomeSpeedTouch Broadband Connection Toolbox Home Network Information Configuration Event Logs SpeedTouch Information SpeedTouch Easy Setup Restarting your RestartClick Yes, restart my SpeedTouch. The SpeedTouch restarts Configuration Back up & Restore Accessing the Backup & RestoreSaving your current configuration Restoring a previously saved configuration Reset to Factory Defaults Resetting the SpeedTouch factory defaults Indicator Description Event Logs Broadband Connection DSL Connection Internet ServicesBroadband Connection menu Pick a task list, click Check connectivity to the Internet Connectivity CheckClick Check Connectivity DSL Connection Internet Services Accessing the Internet Service Settings Overview Internet Service SettingsBroadband Connection menu, click Internet Services Toolbox Enabling Remote Assistance Username PasswordTerminating remote assistance Last and First Name Address BookMail address Telephony For more information, see 5.5.4 Telephony Statistics on Registrar Registrar PortProxy Proxy Port Telephony services table SpeedTouch Web Interface Telephony Statistics Call Statistics Call Log Game & Application Sharing Chapter Accessing the Defined Games & Applications Defined Games & Applications Accessing the Game or Application Definition Overview Configure UnderGame or Application Definition Game or Application Name you can Adding a Port Translation rule New Game or Application Creating a new game or application Parental Control Deny access to a specific Web site Allow access to a specific Web siteRedirect a Web site Proceed as follows Allow is selected under Action for Unknown Sites Configure content based filtering settings Under Content Based Filtering you canRedirecting all Web sites Click Redirect in the Action list Accessing this page Proceed as follows Web Filtering ActivationWeb Filtering Activation Standard license activation Click Standard Content Level Accessing the Content LevelToolbox menu, click Parental Control Click Configure Icon Description Accessing the New Content Level New Content LevelContent level creation Proceed as follows Chapter Firewall DisabledStandard Creating a new security level Details of a security levelEditing a security level Proceed as follows Chapter Intrusion Detection On the Dynamic DNS page, click Configure Dynamic DNS User Management User Privileges Chapter Editing a user account Proceed as follows Edit UserToolbox menu, click User Management Changing the default user Change Default UserChange Default User page appears Add User Devices Home NetworkInterfaces See 5.6.2 Device Settings on page 101 for more information Devices Accessing the device settings Overview Device SettingsConnection Sharing 102 Assign Public IP Assigning the public IP address to a device Accessing the wireless Wireless Device SettingsDevice settings Accessing the Access Access Point SettingsPoint settings Allow multicast from Broadband Network Broadcast Network NameAllow New Devices Encryption Access control on the SpeedTouch Information, see 5.6.4 Wireless Device Settings on Configuring WDS Click Configure Pick a task list, click Configure WDSPick a task list, click Scan for wireless Access Points Establishing a WDS connection Interfaces Interface Settings Assigning a new IP address to the SpeedTouch Dhcp Pool Dhcp Pool Accessing the Dhcp PoolHome Network menu, click Interfaces Components of the Dhcp Pool 114 Troubleshooting General SpeedTouch Troubleshooting SpeedTouch does not work SpeedTouch unreachablePoor SpeedTouch Performance Wired Ethernet Troubleshooting LANLEDdoesnotlightup Make sure that Wireless Ethernet Troubleshooting Not able to connect wireless clients UPnP on Windows XP Systems Adding IGD Discovery Control Voice over IP Troubleshooting Calling over Pstn Problems with supplementary services Resetting your SpeedTouch Software reset Hardware resetPage Need more help?