Troubleshooting | RCA SpeedTouchTM706 specs

Contents

6	Troubleshooting	115
6.1	General SpeedTouch™ Troubleshooting	116
6.1.1	Wired Ethernet Troubleshooting	117
6.1.2	Wireless Ethernet Troubleshooting	118
6.2	UPnP™ on Windows XP Systems	119
6.3	Voice over IP Troubleshooting	121
6.4	Reset to Factory Defaults	122

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E-DOC-CTC-20051017-0148 v1.0

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RCA SpeedTouchTM706 manual Troubleshooting

Contents

SpeedTouch706 WL Page SpeedTouch 706 WL Document Information CopyrightTrademarks Contents Voice over IP Iii Troubleshooting Terminology Documentation and software updates About this User’s Guide About this User’s Guide Getting to know your SpeedTouch Indicator Description Name Colour State SpeedTouch LED Behaviour Wlan Accessing your SpeedTouch Access Method Can be used to Access via the Web Interface To access the SpeedTouch via the Web interface For more information, see Quote site command on Access via CLITo access the SpeedTouch via the Command Line Interface CLI Select All Programs Accessories Command Prompt To start a Telnet session Access via FTP Open a Command Prompt window Common FTP commands Use Command Ftp quote site ip iplist Remote Assistance To access the SpeedTouch remotely To enable remote accessTo disable remote access Chapter Local Network Setup Wired Ethernet Wired Ethernet For more information, see Device settings on System requirements USBSupported operating systems To install Windows USB drivers Windows Found New Hardware Wizard appears Chapter Wireless Ethernet Introduction Wireless client requirements Wireless Basics Chapter Wireless Security on Connecting Wireless Clients for the First TimeWireless default settings First-time association example Click Connect Anyway Wireless Security Name Ssid Search for wireless devices task Security disabled defaultWEP Wired-Equivalent Privacy WPA-PSK Wi-Fi Protected Access Pre-Shared Key Connecting Additional Wireless Clients Security issues Registering wireless clientsClick Configure Registering clients via Web pages Registering clients via the association button Extending the Range of Your Wirelstess Network Wireless Distribution System WDS Chapter Internet Connectivity Dial-In Clients SpeedTouchWeb Pages Internet Gateway If your computer runs You can use See 3.1 SpeedTouch Web Pages on page 33 to proceed Monitoring your Internet connection SpeedTouch Web PagesIntroduction Starting an Internet session Terminating an Internet session Internet Gateway Device Control Agent Internet connection status Terminating an Internet session Uniform Resource Identifier URI Voice over IP SpeedTouch VoIP solutionVoice over IP Telephony Setup Select Service Enabled Enable the telephony serviceConfigure the telephony service Verifying telephone connectivity Pick a task list, click Use multiple identities Pick a task list, click View telephony statistics and logs Supplementary Telephony Services Supported telephony servicesService Description Phone on Deactivating services on your telephone Pick a task list, click Configure telephony services Using the services on the phone To use the service Proceed as follows Phone command Is used to Documentation SpeedTouch Web InterfaceSpeedTouch Navigation Menu Language Bar Navigation Bar Notification Area Tasks Expanding the menu MenuCollapsing Language Bar Navigation Bar Notification Area Tasks SpeedTouch Broadband Connection Toolbox Home Network HomeSpeedTouch home Information Configuration Event Logs SpeedTouch Information SpeedTouch Easy Setup Click Yes, restart my SpeedTouch. The SpeedTouch restarts RestartRestarting your Configuration Back up & Restore Accessing the Backup & RestoreSaving your current configuration Restoring a previously saved configuration Reset to Factory Defaults Resetting the SpeedTouch factory defaults Indicator Description Event Logs Broadband Connection menu DSL Connection Internet ServicesBroadband Connection Click Check Connectivity Connectivity CheckPick a task list, click Check connectivity to the Internet DSL Connection Internet Services Broadband Connection menu, click Internet Services Internet Service SettingsAccessing the Internet Service Settings Overview Toolbox Terminating remote assistance Username PasswordEnabling Remote Assistance Mail address Address BookLast and First Name Telephony For more information, see 5.5.4 Telephony Statistics on Registrar Registrar PortProxy Proxy Port Telephony services table SpeedTouch Web Interface Telephony Statistics Call Statistics Call Log Game & Application Sharing Chapter Accessing the Defined Games & Applications Defined Games & Applications Accessing the Game or Application Definition Overview Configure UnderGame or Application Definition Game or Application Name you can Adding a Port Translation rule New Game or Application Creating a new game or application Parental Control Deny access to a specific Web site Allow access to a specific Web siteRedirect a Web site Proceed as follows Allow is selected under Action for Unknown Sites Configure content based filtering settings Under Content Based Filtering you canRedirecting all Web sites Click Redirect in the Action list Accessing this page Proceed as follows Web Filtering ActivationWeb Filtering Activation Standard license activation Click Standard Content Level Accessing the Content LevelToolbox menu, click Parental Control Click Configure Icon Description Content level creation Proceed as follows New Content LevelAccessing the New Content Level Chapter Standard DisabledFirewall Editing a security level Proceed as follows Details of a security levelCreating a new security level Chapter Intrusion Detection On the Dynamic DNS page, click Configure Dynamic DNS User Management User Privileges Chapter Toolbox menu, click User Management Edit UserEditing a user account Proceed as follows Change Default User page appears Change Default UserChanging the default user Add User Interfaces Home NetworkDevices See 5.6.2 Device Settings on page 101 for more information Devices Connection Sharing Device SettingsAccessing the device settings Overview 102 Assign Public IP Assigning the public IP address to a device Device settings Wireless Device SettingsAccessing the wireless Point settings Access Point SettingsAccessing the Access Allow multicast from Broadband Network Broadcast Network NameAllow New Devices Encryption Access control on the SpeedTouch Information, see 5.6.4 Wireless Device Settings on Configuring WDS Click Configure Pick a task list, click Configure WDSPick a task list, click Scan for wireless Access Points Establishing a WDS connection Interfaces Interface Settings Assigning a new IP address to the SpeedTouch Home Network menu, click Interfaces Dhcp Pool Accessing the Dhcp PoolDhcp Pool Components of the Dhcp Pool 114 Troubleshooting General SpeedTouch Troubleshooting SpeedTouch does not work SpeedTouch unreachablePoor SpeedTouch Performance Wired Ethernet Troubleshooting LANLEDdoesnotlightup Make sure that Wireless Ethernet Troubleshooting Not able to connect wireless clients UPnP on Windows XP Systems Adding IGD Discovery Control Voice over IP Troubleshooting Calling over Pstn Problems with supplementary services Resetting your SpeedTouch Software reset Hardware resetPage Need more help?