34TROUBLESHOOTING
PROBLEMS | CAUSES | SOLUTIONS |
The machine does not turn on.
The machine is not connected to the power source.
Connect the machine to the power source.
| The plug has not been plugged into the | Insert the plug into the machine’s power |
| back of the machine. | socket. |
| Machine in | Press the brew button to start the machine. |
Coffee is not hot enough. | The cups are cold. | Warm the cups with hot water. |
Hot water or steam is not dispensed. | The hole of the hot water wand is | Clean the hole of the hot water wand using |
| clogged. | a pin. |
Coffee has little crema. | The coffee blend is unsuitable or coffee | Change coffee blend. |
| is not freshly roasted. |
|
| The SBS dial is turned towards the left | Turn the SBS dial to the right |
The machine takes a long time to warm | The machine’s water circuit is obstructed | Descale the machine. |
up or the amount of water dispensed | by limescale |
|
from the wand is too little. |
|
|
The brew group does not come out. | The brew group is out of place. |
Turn the machine on. Close the service door. The brew group is automatically placed in the correct position.
Dregdrawer is inserted. | Remove the dregdrawer first, then the brew |
| group. |
The machine grinds the coffee beans but no coffee comes out.
(see note)
Water tank is empty. | Fill the water tank and prime the water circuit |
| again. |
Brew group is dirty. | Clean the brew group. |
Circuit is not primed. | Prime the circuit again by dispensing water |
| from the hot water wand. |
Rare event that occurs when the | Brew a few coffees as described in the |
machine is automatically adjusting the | manual. |
dose. |
|
The coffee volume knob is turned to | Turn the knob clockwise. |
the left. |
|
The coffee is too weak. (see note)
Rare event that occurs when the machine is automatically adjusting the dose.
Brew a few coffees as described in the manual.
Coffee is brewed slowly. | Coffee is too fine. | Adjust the grinder to a coarse grind (see |
(see note) |
| page 15). |
| The water circuit is not primed. | Prime the circuit again by dispensing water |
|
| from the hot water wand. |
| The brew group is dirty. | Clean the brew group. |
Coffee leaks out of the dispensing head. | Dispensing head is clogged. | Clean the dispensing holes with a soft cloth. |
Brewing does not start. | Coffee bean lid is not closed properly. | Correctly place the lid on the coffee bean |
|
| hopper and press it firmly. |
Note: If dealing with an initial
Please contact Saeco or an authorized service center for any problems not covered in the above table or when the suggested solutions do not solve the problem.