PROBLEM

SOLUTION

AllShare function

 

I can see folders shared through

• AllShare only shows Video, Photo, and Music files. Other types of

AllShare, but I cannot see the files.

files are not displayed.

The video plays intermittently.

• Check if the network is stable.

 

• Check if the network cable is properly connected and if the network

 

is not overloaded.

 

• The wireless connection between the DLNA compatible device and

 

the player is unstable.

 

Check the connection.

The AllShare connection between the

• IP addresses within the same subnetwork should be unique.

player and the PC is unstable.

If they are not, IP interference can cause this phenomenon.

 

• Check if you have a firewall enabled.

 

If so, disable the firewall function.

BD-LIVE

 

I cannot connect to the BD-LIVE server.

• Test whether the network connection is successful using the

 

Network Status function. (See page 15)

 

• Check whether a USB memory device is connected to the player.

 

• The memory device must have at least 1GB of free space to

 

accommodate the BD-LIVE service.

 

You can check the available size in BD Data Management. (See

 

page 15)

 

• See if the BD-LIVE Internet Connection option is set to Allow(All).

 

• If all above fails, contact the contents provider or update the player

 

to the latest firmware.

PROBLEM

SOLUTION

When using the BD-LIVE service, an

• The memory device must have at least 1GB of free space to

error occurs.

accommodate the BD-LIVE service.

 

You can check the available size in BD Data Management. (See

 

page 15)

NOTE

\\ When the factory default settings are restored, all stored user BD data will be deleted.

Repairs

If you contact us to repair your player, an administration fee may be charged if either:

1.An engineer is called out to your home at your request and there is no defect in the product.

2.You bring the unit to a repair center and there is no defect in the product.

We will provide you with the amount of the administration fee before we make a home visit or begin any work on your player.

We recommend you read this manually thoroughly, search for a solution on line at www. samsung.com, or contact Samsung Customer Care at 1-800-SAMSUNG (726-7864) before seeking to repair your player.

07 Appendix

English 33

Page 33
Image 33
Samsung BD-E5700/ZA user manual Repairs