GUARANTEE
Section 15
Novar ED&S undertakes to replace or repair at its discretion goods (excluding non rechargeable batteries) should they become defective within 1 year solely as a result of faulty materials and workmanship.
If the product has not been installed, operated or maintained in accordance with the instructions, has not been used appropriately or if any attempt has been made to rectify, dismantle or alter the product in any way the guarantee will be invalidated.
The guarantee states Novar ED&S entire liability. It does not extend to cover consequential loss or damage or installation costs arising from the defective product. This guarantee does not in any way affect the statutory or other rights of a consumer and applies to products installed within UK and Eire only.
If an item develops a fault, the product must be returned to the point of sale with:
1.Proof of purchase.
2.A full description of the fault.
3.All relevant batteries (disconnected).
Response is a trademark of Novar ED&S.
CUSTOMER HELPLINE
Most issues can be solved over the phone in a few minutes.
Please contact our Helpline Team on the number below for any
installation and general advice regarding our products:
0844 736 9149
Lines open 9.00am to 5.00pm, Monday to Friday.
Calls charged at service providers national rate.
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