Samsung CLP-610 Series, CLP-660 Series manual Common Linux problems, Common Macintosh problems

Common Linux problems

Problem		Possible Cause and Solution
The machine does not	• Check if the printer driver is installed in
print.		your system. Open the Unified Driver
		configuration tool and switch to the
		Printers tab in the Printers configuration
		window to look at the list of available
		machines. Make sure that your machine
		is displayed on the list. If not, use the
		Add new printer wizard to set up your
		device.
	•	Check if the machine has started. Open
		Printers configuration and select your
		machine on the machines list. Look at
		the description in the Selected printer
		pane. If its status contains a “(stopped)”
		string, click Start. After that, normal
		operation of the machine should be
		restored. The “stopped” status might
		have been activated when problems in
		printing occurred.
	•	Check if your application has special
		print options such as “-oraw”. If “-oraw”
		is specified in the command line
		parameter, then remove it to print
		properly. For Gimp front-end, select
		“print” -> “Setup printer” and edit the
		command line parameter in the
		command item.
	•	The CUPS (Common Unix Printing
		System) version distributed with SuSE
		Linux 9.2 (cups-1.1.21) has a problem
		with ipp (Internet Printing Protocol)
		printing. Use the socket printing instead
		of ipp or install a later version of CUPS
		(cups-1.1.22 or higher).
Some color images	This is a known bug in Ghostscript (until
come out in	GNU Ghostscript version 7.xx) when the
unexpected color.	base color space of the document is
	indexed RGB color space and it is
	converted through CIE color space.
	Because Postscript uses CIE color space
	for Color Matching System, you should
	upgrade Ghostscript on your system to at
	least GNU Ghostscript version 8.xx or
	later. You can find recent Ghostscript
	versions at www.ghostscript.com.

Problem	Possible Cause and Solution
The machine does not	It is a known problem that occurs when a
print whole pages and	color machine is used on version 8.51 or
its output is half-page	earlier of Ghostscript, 64-bit Linux OS, and
printed.	reported to bugs.ghostscript.com as
	Ghostscript Bug 688252. The problem is
	solved in AFPL Ghostscript v. 8.52 or
	above. Download the latest version of
	AFPL Ghostscript from http://
	sourceforge.net/projects/ghostscript/ and
	install it to solve this problem.
I encounter error	Avoid changing print job parameters (via
“Cannot open port	LPR GUI, for example) while a print job is
device file” when	in progress. Known versions of CUPS
printing a document.	server cut off the print jobs whenever print
	options are changed and then try to restart
	the job from the beginning. Since Unified
	Linux Driver locks the port while printing,
	the abrupt termination of the driver keeps
	the port locked and therefore unavailable
	for subsequent print jobs. If this situation
	occurs, try to release the port.

Common Macintosh problems

Problem	Suggested solutions
PDF file does not print	Incompatibility between the PDF file and
correctly-some parts are	the Acrobat products.
missing in the graphics,	Printing the PDF file as an image may
text or illustrations.
	enable the file to print. Turn on Print As
	Image from the Acrobat printing options.
	Note: It will take longer to print when
	you print a PDF file as an image.
The document has	Update your Mac OS to OS 10.3.3. or
printed, but the print job	higher.
has not disappeared from
the spooler in
Mac OS 10.3.2.
Some letters are not	This problem is caused because the
displayed normally	Mac OS cannot find the font during the
during the cover page	cover page printing. English alphabet
printing.	and numbers are displayed normally on
	the cover page.
Some fonts are not	Those fonts may not supported by your
printed properly in the	machine. Start the Adobe Illustrator
Adobe Illustrator	program, click File > Print > Illustrator
program.	tab. Then, check Force Fonts to
	Download, and try again.

7.16 <Troubleshooting>