Condition |
| Suggested solutions |
|
|
|
Curl or wave | • | Ensure that the paper is loaded properly. |
| • | Check the paper type and quality. Both high |
|
| temperature and humidity can cause paper |
|
| curl. (See "Specifications on print media" on |
|
| page 4.2.) |
| • Turn the stack of paper over in the tray. Also | |
|
| try rotating the paper 180° in the tray. |
|
|
|
Wrinkles or creases | • | Ensure that the paper is loaded properly. |
| • | Check the paper type and quality. (See |
|
| "Specifications on print media" on page 4.2.) |
| • Turn the stack of paper over in the tray. Also | |
|
| try rotating the paper 180° in the tray. |
|
| |
Back of printouts | Check for leaking toner. Clean the inside of | |
are dirty | the machine. Contact a service | |
| representative. | |
|
|
|
Black pages | • | The toner cartridge may not be installed |
|
| properly. Remove the cartridge and reinsert |
|
| it. |
| • | The toner cartridge may be defective and |
|
| need replacing. Remove the toner cartridge |
|
| and install a new one. (See "Replacing the |
|
| toner cartridge" on page 6.4.) |
| • | The machine may require repair. Contact a |
|
| service representative. |
|
|
|
Condition |
| Suggested solutions |
|
|
|
Loose toner | • | Clean the inside of the machine. Contact a |
|
| service representative to clean the inside of |
|
| the machine. After cleaning the inside of the |
|
| machine, if you still have the same |
|
| problems, contact a service representative. |
| • | Check the paper type and quality. (See |
|
| "Specifications on print media" on page 4.2.) |
| • | Remove the toner cartridge, and then install |
|
| a new one. (See "Replacing the toner |
|
| cartridge" on page 6.4.) |
| • | If the problem persists, the machine may |
|
| require repair. Contact a service |
|
| representative. |
|
| |
Character Voids | Character voids are white areas within parts of | |
| characters that should be solid black: | |
| • | You may be printing on the wrong surface of |
|
| the paper. Remove the paper and turn it |
|
| around. |
| • | The paper may not meet paper |
|
| specifications. (See "Specifications on print |
|
| media" on page 4.2.) |
|
| |
Horizontal stripes | If horizontally aligned black streaks or smears | |
| appear: | |
| • | The toner cartridge may be installed |
|
| improperly. Remove the cartridge and |
|
| reinsert it. |
| • | The toner cartridge may be defective. |
|
| Remove the toner cartridge and install a |
|
| new one. (See "Replacing the toner |
|
| cartridge" on page 6.4.) |
| • | If the problem persists, the machine may |
|
| require repair. Contact a service |
|
| representative. |
|
| |
Curl | If the printed paper is curled or paper does not | |
| feed into the machine: | |
| • Turn the stack of paper over in the tray. Also | |
|
| try rotating the paper 180° in the tray. |
|
|
|
