Condition | Possible cause | Suggested solutions |
|
|
|
The print | The environment is in | Go to printer properties, and |
quality is | the low temperature | change the printer language |
not good or | and low humidity. | in Printer tab. |
not clear. | This envionment can |
|
| cause the unclear |
|
| print quality. |
|
|
|
|
The black | When the black toner | Replace the black toner |
color of the | cartridge is empty, | cartridge. |
the machine makes |
| |
not vivid | the black color |
|
black or | compounded from |
|
fades. | the rest three color |
|
| toner cartridges. This |
|
|
| |
| not be exactly the |
|
| same as the true |
|
| black. Also, if the rest |
|
| three color toner |
|
| cartridges are getting |
|
| empty, the color may |
|
| fade. |
|
|
|
|
The | The paper option that | For many software |
machine | was selected in the | applications, the paper |
selects print | machine properties | source selection is found |
materials | may be incorrect. | under the Paper tab within |
from the |
| the printer properties. Select |
wrong |
| the correct paper source. |
paper |
| See the printer driver help |
source. |
| screen. |
|
|
|
A print job | The job may be very | Reduce the complexity of the |
is extremely | complex. | page or try adjusting the print |
slow. |
| quality settings such as |
|
| adjusting the resolution. |
|
|
|
Half the | The page orientation | Change the page orientation |
page is | setting may be | in your application. See the |
blank. | incorrect. | printer driver help screen. |
|
|
|
| The paper size and | Ensure the paper size in the |
| the paper size | printer driver settings |
| settings do not | matches the paper in the |
| match. | tray. |
|
| Or, ensure the paper size in |
|
| the printer driver settings |
|
| matches the paper selection |
|
| in the software application |
|
| settings you use. |
|
|
|
Condition | Possible cause | Suggested solutions |
|
|
|
The | The printer cable is | Disconnect the printer cable |
machine | loose or defective. | and reconnect. Try a print job |
prints, but |
| that you have already printed |
the text is |
| successfully. If possible, |
wrong, |
| attach the cable and the |
garbled, or |
| machine to another computer |
incomplete. |
| and try a print job that you |
|
| know works. Finally, try a |
|
| new printer cable. |
|
|
|
| The wrong printer | Check the application’s |
| driver was selected. | printer selection menu to |
|
| ensure that your machine is |
|
| selected. |
|
|
|
| The software | Try printing a job from |
| application is | another application. |
| malfunctioning. |
|
|
|
|
| The operating system | Exit Windows and reboot the |
| is malfunctioning. | computer. Turn the machine |
|
| off and then back on again. |
|
|
|
| If you are under the | Change the font setting. See |
| DOS environment, | 3.5 |
| the font setting for |
|
| your machine may be |
|
| set incorrectly. |
|
|
|
|
Pages print, | The toner cartridge is | Redistribute the toner, if |
but they are | defective or out of | necessary. |
blank. | toner. | If necessary, replace the |
|
| toner cartridge. |
|
|
|
| The file may have | Check the file to ensure that |
| blank pages. | it does not contain blank |
|
| pages. |
|
|
|
| Some parts, such as | Contact a service |
| the controller or the | representative. |
| board, may be |
|
| defective. |
|
|
|
|
PDF file | Incompatibility | Printing the PDF file as an |
does not | between the PDF file | image may enable the file to |
and the Acrobat | print. Turn on Print As Image | |
correctly- | products. | from the Acrobat printing |
some parts |
| options. |
are missing |
| Note: It will take longer to |
in the |
| print when you print a PDF |
graphics, |
| |
| file as an image. | |
text or |
| |
|
| |
illustrations. |
|
|
|
|
|
