Then, click Support Center | Samsung DP515A2GK01US guide

Diagnosing the Computer Status and Troubleshooting

Chapter 3. 93

Using the computer

The Support Center program, which is Samsung’s computer’s troubleshooting guide, supports diagnosing the system and has a FAQ for frequently occurring problem(s).

Support Center may not be provided or may be a different version depending on the model.

1	From the Start Screen, right-click any area and select
	All apps	in the bottom right corner.

Then, click Support Center.

2 Support Center is activated and starts diagnosing your computer.

After the diagnosing process is finished, the System Status menu displays a list of the current problems to be solved as shown.

Diagnosing

Computer and

Troubleshooting

FAQ for

computer’s

major problems

Searching for computer’s problems

Page 94

Image 94

Samsung DP515A2GK01US user manual Diagnosing the Computer Status and Troubleshooting, Then, click Support Center

Contents

Page Contents Chapter Getting Started Using the software Before You Start Copyright Safety Precaution NotationsText Notations OS and Software Support About the capacity representation of the storage About the Product Capacity Representation StandardAbout Memory Capacity Representation Keep the plastic bags out of the reach of children Safety PrecautionsInstallation Related There is a danger of suffocation Do not unplug the power cord by pulling the cable only Power RelatedDo not touch the main plug or power cord with wet hands There is a danger of electric shock or fire Connect the power cord to the AC adapter firmly AC Adapter Usage PrecautionsUse only the AC adapter supplied with the product Use an authorized battery and AC adapter only Battery Usage RelatedThere is a danger of electric shock or choking Usage Related There is a danger of an explosion or fire Never disassemble the power supply or AC adapter Upgrade RelatedThis may result in harming or burning your skin Security and Movement Related Failure to do so may cause electric shock Do not place a heavy object over the product Use only a battery authorized by Samsung ElectronicsDispose of worn-out batteries properly Take care not to drop the product while using it Use a wall outlet or multi-plug with a grounding part Do not insert your fingers into the PC Card Slot Do not use a damaged or modified CDCheck CDs for cracks and damage prior to use Use parts authorized by Samsung Electronics only Take care when touching the product or partsTake care not to throw or drop a computer part or device Never disassemble or repair the product by yourself Safety Precautions Proper Posture During Computer Use Proper Posture Hand Position Eye PositionKeep your arm at a right angle as shown by the figure Use Time Break Time Volume Control Headphones and SpeakersCheck your volume first to listen to music Illumination Overview Front View Touch buttons for corresponding models only Right View Left View Ear-set / headset Access or charge a USB deviceMicrophone Chargeable USB What is a chargeable USB port? USB device accessing and charging functions are supported Turning the computer on Press the Power button to turn the computer onTurning the Computer On and Off About Windows Activation Turning the computer off Charms menu appears when you place your mouseClick Settings Power Shut down Purchased operating system Chapter Using Windows What is Microsoft Windows 8? Displaying Help Screen At a Glance Device and SettingsDesktop Switches to Desktop mode Camera Start Screen Desktop Displaying Documents and Files Using the Charms Activating the Charms Icon Name Function Description Click the Charms Settings Changing the SettingsChange PC settings Network Starting/Exiting an App Using AppsUsing Apps Displaying Currently Running Apps Ex If you run the Weather App Store App at the same time Adding/Removing an App to/from the Start ScreenClick Start screen right-click your mouse button Click Users Your account Switch to a Microsoft account Using the Windows StoreConfiguring your Microsoft Account Continue after registering your Microsoft Account Windows Hot Key Function Learning about Basic Touch Screen Operations Using a Touch ScreeningUsing a Touch Screen Touch screen models only Touch Operation Function Description Screen, the corresponding capability is activated Displays the last run AppSlightly press with your finger to select an item Touching and dragging Target or more detailed information Touch OperationZooms in or out of the target Your mouse Calibrating the Screen Using the Tablet PC Input Panel Entering Characters Press the Touch keyboard icon Press the Handwriting Mode iconPanel Press the keys to enter your characters Using a Touch Screen Touch screen models only Chapter Using the computer Example Wireless mouse Using a wireless keyboard/mouse OptionalInstalling the wireless receiver Wireless signal Wireless keyboard Directional keys Battery replacement LEDWindows Key Connect button Shortcut Keys Shortcut KeysFn Lock On green LED lit To restart the computer, press the Power button Adjust the volumeSwitch to power saving mode Shortcut keys Function Description Drag function Double-click functionRight click function Scroll function Disconnect the wireless receiver from the main body If the wireless keyboard does not workIf the indicator blinks, you need to replace the battery Then reconnect it If the wireless mouse does not work Check if the device works properly Using hand gestures Optional Then, click Gesture Control Recognized when the palm-shaped icon Tips Gestures Hand Motions Using the card Multi Card Slot Optional Following message appears on the top right. Click to To remove a memory cardMemory Card Naming Remove the card as following depending on the model Format To format a memory cardClick the Windows Explorer SDIOSecure Digital Input Output is not supported Monitor mode Using the product as a monitorReturning to PC mode Press the touch button Adjusting the Volume using the Volume Adjustment Program Adjusting the VolumeUsing the touch button Using the Sound Recorder Using SoundAlive Optional Settings Control Panel Hardware and Sound Instructions for Cleaning the LCD Switching the picture modeSamsung Computer’s Defective LCD pixel management standard Connecting to the Wired LAN Wired NetworkConnect the LAN cable to the wired LAN port Network settings have been completed Operating System InstalledProtocols Using the WOL Wake On LAN function Left menu pane What is an Access Point AP? Wireless Network OptionalScreen figures and terms may differ depending on the model If you click the Charms menu Settings Connecting to a Wireless LANConnections icon, a list of available APs appears Configuring the TV Using the TV OptionalConnecting the TV Antenna Using the TV Optional Home TV Program MenuElectronic Recorded TV program Watching TV Creating a recording schedule Recording TVRecording the current program You can record a TV program on your computer Playing a recorded program Click Home Recorded TV Using the Remote Control Optional Installing the batteries Using the Remote Control Optional Initializing the TPM chip Setting Up the TPMInstalling the TPM program Registering the TPM program Initializing the TPM chip TPM Status to Clear Using the TPM Security Device Optional Installing the TPM program Method Security authentication settings begin with PasswordInfineon Security Platform Solution Security Platform Bottom right corner. Then, click This dialog box only appears when the folder is encrypted Using the TPM programEncrypting a file folder Double-click an encrypted folder file Opening an encrypted folder fileDecrypting an encrypted folder file Click OK If you have not selected the option during the registration When the virtual drive PSD does not appearFrom the pop-up menu Original data files are not encrypted Click Personal Secure Drive Contents. and click NextDeleting the virtual drive Create/Manage Click the Start Computer Drive C ProgramData Control Panel Programs Uninstall a programTPM chip initialization process Camera+ Using the Multimedia App OptionalThird-party software related services Player+ Position Using the S Camera+ appPrecautions while taking a picture or video Or Gallery app Using the PhotoStudio app Using the S Player+ app SideSync Using Apps With a Samsung Smartphone OptionalSamsung Kies HomeSync Lite Samsung Software Update Bottom right corner Then, click SW Update Diagnosing the Computer Status and Troubleshooting Then, click Support Center Using the Security Slot Chapter Settings and Upgrade Bios Setup Product Setup Menu Bios Setup ScreenSetup Menu Description Setting a Boot Password Setting a Supervisor Password Setting Up a Boot Password Setting a User PasswordSet the Password on boot item to Enabled Supervisor Password item, press Enter Deactivating the PasswordChanging the hard disk drive password Enter Changing the Boot Priority Setup Chapter Troubleshooting Restores the entire Windows drive Recovering/Backing up the Computer OptionalRecovery Introduction You can back up your entire Windows drive If Windows does not start RecoveringSelect a recovery point and click Recover Normally Backing up Recovering after a BackupYou cannot select a DVD drive Recovering To copy the external storage disk You need to purchase an external hard USB connectorDisk with the same settings Separately to connect the hard disk and your computer Export Disk Image Function Reinstall Windows again Computer Recovery Function in WindowsRecovery process Files such as your photo, video and music Reinstalling Windows Optional Reinstalling in Windows Upgrade Custom Reinstalling when Windows does not start Install Now Recovery Related Windows 8 Related Q5 How can I install a printer driver?Click the program. Then click uninstall Q1 I cannot find the Start button on the Desktop Screen Settings, type size, color, and so on?How to activate Active Looks smaller Chapter Appendix Safety Instructions Important Safety InformationSetting Up your System Instruction On Safety Operation of NotePC Care During Use Laser Safety Replacement Parts and AccessoriesBattery Disposal Laser Safety Note Connect and Disconnect the AC adapter Power Cord RequirementsGeneral Requirements Wireless Guidance Regulatory Compliance Statements United States of America USA and Canada Safety Requirements and NoticesExplosive Device Proximity Warning Unintentional Emitter per FCC Part Safety Notices for Other Devices in the Wireless NetworkUse On Aircraft Caution Intentional emitter per FCC Part If fitted with 2.4G band or 5G band Health and safety information Unintentional Emitter per ICES-003 CanadaIntentional Emitter per RSS Si l’appareil est équipé d’une bande 2,4 G ou 5 G European Union BrazilEuropean Union CE Marking and Compliance Notices European Directives Low band 5.15 5.35 GHz is for indoor use only Dansk ČeskyCzech Danish Polski MagyarHungarian Polish Manufacturer Information Local Restriction of 802.11b/802.11g Radio Usage Belgium GeneralFrance India Only Weee Symbol InformationApplicable in countries with separate collection systems Samsung Packaging Take-Back Program Product Specifications Registered Trademarks Energy Star Partner Glossary Hibernation Mode Firewall Partition Network AdministratorNotification Area Protocol Server Sleep ModeSdxc Secure Digital eXtended Capacity Share Index AOT

Diagnosing the Computer Status and Troubleshooting

All apps

Then, click Support Center.