Manuals / Samsung / Computer Equipment / Personal Computer

Samsung DP515A2GK01US user manual Diagnosing the Computer Status and Troubleshooting

Models: DP515A2GK01US

1 143

Download 143 pages 16.96 Kb

Page 94

Image 94

Diagnosing the Computer Status and Troubleshooting

Chapter 3. 93

Using the computer

The Support Center program, which is Samsung’s computer’s troubleshooting guide, supports diagnosing the system and has a FAQ for frequently occurring problem(s).

Support Center may not be provided or may be a different version depending on the model.

1	From the Start Screen, right-click any area and select
	All apps	in the bottom right corner.

Then, click Support Center.

2 Support Center is activated and starts diagnosing your computer.

After the diagnosing process is finished, the System Status menu displays a list of the current problems to be solved as shown.

Diagnosing

Computer and

Troubleshooting

FAQ for

computer’s

major problems

Searching for computer’s problems

Page 94

Image 94

Samsung DP515A2GK01US user manual Diagnosing the Computer Status and Troubleshooting, Searching for computer’s problems

Contents

User Manual Chapter 3. Using the computer ContentsChapter 2. Using Windows Chapter 4. Settings and UpgradeBefore You Start Safety PrecautionsChapter Getting Started Proper Posture During Computer UseBefore You Start Using the softwareCopyright Safety Precaution NotationsText Notations OS and Software SupportAbout Memory Capacity Representation About the Product Capacity Representation StandardAbout the capacity representation of the storage Before You StartSafety Precautions Installation RelatedSafety Precautions Power Relatedwall outlet and contact a service center Using another adapter may cause the screen to flicker AC Adapter Usage PrecautionsSafety Precautions Failure to do so may result in electric shockSafety Precautions Battery Usage RelatedThere is a danger of electric shock or choking Safety Precautions Usage RelatedDo not connect a phone line connected to a digital phone to the modem Upgrade Related Safety PrecautionsSafety Precautions Security and Movement RelatedFailure to do so may cause electric shock Battery Usage Related Safety PrecautionsInstallation Related Do not place a heavy object over the productUsage Related Safety PrecautionsDo not place a candle, light cigar, etc. over or on the product Safety Precautions Security and Movement Related Safety PrecautionsUpgrade Related The product might be damaged or users may trip over the cablesCautions on Preventing Data Loss Hard Disk Management Safety PrecautionsProper Posture During Computer Use Proper PostureProper Posture During Computer Use Eye PositionHand Position Keep the monitor or LCD away from your eyes by at least 50cmIllumination Volume Control Headphones and SpeakersUse Time Break Time Operation ConditionOverview Front ViewTouch buttons for corresponding models only Caution when using the touch buttonsOverview Power Button Right ViewLeft View OverviewRear View OverviewOverview To keep USB charging active in the power-off state, set theWired LAN Port DC JackTurning the computer on Turning the Computer On and OffAbout Windows Activation Power Turning the computer off2 Click Settings Turning the Computer On and OffUsing the Charms Chapter Using WindowsWhat is Microsoft Windows 8? Using AppsWhat is Microsoft Windows 8? Displaying HelpScreen At a Glance Start ScreenDisplaying Documents and Files DesktopScreen At a Glance Using the Charms Activating the CharmsChange PC settings Changing the SettingsUsing the Charms Starting/Exiting an App Using AppsUsing Apps Displaying Currently Running Apps2 Ex When removing an App in the Start screen Adding/Removing an App to/from the Start ScreenUsing Apps Ex If you run the Weather App and Store App at the same timeConfiguring your Microsoft Account Using the Windows StoreUsing Apps Windows Hot Key Function Using a Touch Screen Touch screen models only Using a Touch ScreeningLearning about Basic Touch Screen Operations toward the center Using a Touch Screen Touch screen models onlyDragging from the left edge Dragging from the bottom edgeUsing a Touch Screen Touch screen models only Touch OperationUsing a Touch Screen Touch screen models only Calibrating the Screenpress OK Using a Touch Screen Touch screen models only Using the Tablet PC Input PanelEntering Characters Input ModeUsing a Touch Screen Touch screen models only Entering characters using the Touch keyboardEntering characters in Handwriting Mode Press the Handwriting Mode iconUsing a Touch Screen Touch screen models only Note for Using the Touch ScreenThis may result in your touch screen being damaged Using hand gestures Optional Chapter Using the computerUsing a wireless keyboard/mouse Optional Using the product as a monitor OptionalUsing a wireless keyboard/mouse Optional Installing the wireless receiver1 Locate the battery cover at the bottom back of the keyboard Wireless keyboardUsing a wireless keyboard/mouse Optional 2 Insert the batteries and then close the battery coverThis indicates when it is time to replace the battery Using a wireless keyboard/mouse OptionalBattery replacement LED Battery coverUsing a wireless keyboard/mouse Optional Shortcut KeysMethod Chapter 3 Using the computerUsing a wireless keyboard/mouse Optional However, a function to turn the keyboard off is not supportedDrag function Double-click functionRight click function Scroll functionCheck the status of the wireless signal receiver If the wireless keyboard does not workCheck if it is out of battery Using a wireless keyboard/mouse OptionalTurn the switch to the ON position If the wireless mouse does not workUsing a wireless keyboard/mouse Optional Check if it is out of batteryUsing hand gestures Optional Using the computerIf you place your hand in front of the camera, your hand is TipsUsing hand gestures Optional appears on theHand Motions Using hand gestures OptionalGestures Move to theUsing the card Multi Card Slot OptionalMulti Card Slot Optional To remove a memory cardMemory Card Naming Click the Windows Explorer To format a memory cardMulti Card Slot Optional FormatUsing the product as a monitor Using the product as a monitor OptionalReturning to PC mode Adjusting the Volume using the Volume Adjustment Program Adjusting the VolumeUsing the touch button Using the Sound RecorderSettings Using SoundAlive OptionalAdjusting the Volume Control Panel Hardware and SoundInstructions for Cleaning the LCD Switching the picture modeSamsung Computer’s Defective LCD pixel management standard Wired Network Connecting to the Wired LANWired Network Configure the IP settingsWired Network Using the WOL Wake On LAN functionProperties Wireless Network Optional What is an Access Point AP?Wireless Network Optional Connecting to a Wireless LANIf you click the Charms menu Settings Configuring the TV Using the TV OptionalConnecting the TV Antenna Using the TV Optional Note on ConfigurationResetting the channels Using the TV Optional TV Program MenuHome The TV broadcast is displayed immediately. Switch to the Watching TVUsing the TV Optional Chapter 3 Using the computerCreating a recording schedule Recording TVRecording the current program Using the TV OptionalUsing the TV Optional Playing a recorded programClick Home Recorded TV Using the Remote Control Optional Installing the batteriesUsing the Remote Control Optional This button is not supported on some computers Volume Controls StopUsing the TPM Security Device Optional Setting Up the TPMUsing the TPM Security Device Optional Initializing the TPM chipUsing the TPM Security Device Optional Using the TPM Security Device Optional Installing the TPM programMethod 1 Run Recovery and click on System SoftwareRegistering the TPM program Using the TPM Security Device OptionalEncrypting a file folder Using the TPM programUsing the TPM Security Device Optional Decrypting an encrypted folder file Opening an encrypted folder fileUsing the TPM Security Device Optional When the virtual drive PSD does not appear Using the virtual drive Personal Secure Drive PSDWhen the virtual drive PSD is not loaded Using the TPM Security Device Optionalcontents.” and click Next Deleting the virtual driveUsing the TPM Security Device Optional and click Personal Secure DriveInfineon TPM Professional Package . Then click Uninstall Using the TPM Security Device Optional5 and folders item, select the Show hidden files, folders, and Using the Multimedia App Optional Third-party software related servicesPrecautions while taking a picture or video Using the S Camera+ appUsing the Multimedia App Optional or Gallery appSelect an editing mode from the lower-right bar. The content Using the PhotoStudio appUsing the Multimedia App Optional When done, save the image as a different nameChapter 3 Using the computer Using the S Player+ appUsing the Multimedia App Optional 1 On the Start screen, select S Player+SideSync Using Apps With a Samsung Smartphone OptionalSamsung Kies HomeSync LiteSelect the items that you want to update before proceeding Samsung Software Updatesoftware programs and drivers installed when you purchased the Software ListSearching for computer’s problems Diagnosing the Computer Status and TroubleshootingFrom the Start Screen, right-click any area and select Using the Security Slot Setting a Boot Password Chapter Settings and UpgradeBIOS Setup Changing the Boot PriorityBIOS Setup Entering the BIOS SetupUsing this menu, you can configure the major The BIOS Setup ScreenBIOS Setup Used to configure security functions, includingSetting a Boot Password Setting a Supervisor PasswordSetting a Boot Password Setting a User PasswordSetting Up a Boot Password Set the Password on boot item to EnabledSetting up a Hard Disk Drive Password Optional Deactivating the PasswordSetting a Boot Password Changing the Boot Priority Reinstalling Windows Optional Chapter TroubleshootingRecovering/Backing up the Computer Optional Recovering/Backing up the Computer Optional Recovery IntroductionRecovering/Backing up the Computer Optional RecoveringIf Windows does not start Backing up Recovering after a BackupRecovering/Backing up the Computer Optional You can use your computer after the recover is completed RecoveringRecovering/Backing up the Computer Optional You can recover your computer using the backup from the aboveTo copy the external storage disk Recovering/Backing up the Computer OptionalRecovering/Backing up the Computer Optional Export Disk Image FunctionTo restore the computer settings to the factory default settings restore your PC while keeping your media Computer Recovery Function in WindowsRecovering/Backing up the Computer Optional Follow the onscreen instructions to proceed with theReinstalling Windows Optional Reinstalling in WindowsCustom Reinstalling Windows OptionalUpgrade 7 Registerscreen. a user according to the instructions on the WindowsReinstalling Windows Optional Reinstalling when Windows does not startInstall Now Recovery Related Windows 8 Related Page WEEE Symbol Information Important Safety InformationReplacement Parts and Accessories Product SpecificationsSafety Instructions Important Safety InformationSetting Up your System Care During Use The Instruction On Safety Operation of NotePCImportant Safety Information Battery Disposal Replacement Parts and AccessoriesLaser Safety General Requirements Power Cord RequirementsConnect and Disconnect the AC adapter Replacement Parts and AccessoriesWireless Guidance Regulatory Compliance StatementsUse in specific environments USA and Canada Safety Requirements and NoticesUnited States of America Regulatory Compliance StatementsUnintentional Emitter per FCC Part Other Wireless DevicesRegulatory Compliance Statements Intentional emitter per FCC Part Regulatory Compliance StatementsExposure to Radio Frequency RF Signals Certification Information SAR Health and safety informationRegulatory Compliance Statements Intentional Emitter per RSS CanadaUnintentional Emitter per ICES-003 Regulatory Compliance StatementsOperation of this device is subject to the following two conditions Regulatory Compliance StatementsSi l’appareil est équipé d’une bande 2,4 G ou 5 G European Union CE Marking and Compliance Notices BrazilEuropean Union Regulatory Compliance Statementsfor products fitted with EU-approved radio devices European DirectivesEuropean Radio Approval Information Regulatory Compliance StatementsEU R&TTE Compliance Statements Regulatory Compliance StatementsRegulatory Compliance Statements MagyarEuropean Economic Area Restrictions Manufacturer InformationRegulatory Compliance Statements General RTC CAUTIONRegulatory Compliance Statements BelgiumUSA ONLY WEEE Symbol InformationIndia Only Correct disposal of this productCRT Processing, LLC 877 Kathy Severson - Logistics contact Samsung Packaging Take-Back ProgramSimply call the following number for the locations nearest you ChapterAMD Radeon HD8330 Graphics Internal Graphics Product SpecificationsAMD Radeon HD8400 Graphics Internal Graphics ENERGY STAR Partner Registered TrademarksHDMI Product SpecificationsGlossary DHCP Dynamic Host Configuration ProtocolD-sub D-subminiature LCD Liquid Crystal Display DVD Digital Versatile DiskLAN Local Area Network GlossaryGlossary PCMCIA Personal Computer Memory Card International Association cardSDHC Secure Digital High Capacity card This is the extension of the SD card that supports over 2GB bytesGlossary USB Universal Serial BusSleep Mode SDXC Secure Digital eXtended CapacityIndex