Samsung DVD-HD870/XSG, DVD-HD870/EUR, DVD-HD870/XEC, DVD-HD870/AND Troubleshooting, Problem Action

Troubleshooting

Before requesting service (troubleshooting), please check the following.

Problem		Action	Page
	•	Check the batteries in the remote control.
No operations can be		They may need replacing.
	•	Operate the remote control at a distance of no more than 20 feet.	P3
performed with the	•	Remove batteries and hold down one or more buttons for several minutes to drain
remote control.		the microprocessor inside the remote control to reset it. Reinstall batteries and try
		to operate the remote control again.
Disc does not play.	•	Ensure that the disc is installed with the label side facing up.	P5
	•	Check the region number of the DVD.
	• 5.1 channel sound is reproduced only when the following conditions are met. :
5.1 channel sound is		1) The DVD player is connected with the proper Amplifier	P14-15
		2) The disc is recorded with 5.1 channel sound.
not being reproduced.	•	Check whether the disc being played has the “5.1 ch” mark on the outside.
	•	Check if your audio system is connected and working properly.	P27
	•	In a SETUP Menu, is the Audio Output set to Bitstream?
	•	The features or action cannot be completed at this time because:

The	icon appears	1.	The DVD’s software restricts it.
		2.	The DVD’s software doesn’t support the feature (e.g., angles).
on screen.

3.The feature is not available at the moment.

4.You’ve requested a title or chapter number or search time that is out of range.

Disc Menu doesn’t appear.	•	Check if the disc has a Menu.
Play mode differs from the	•	Some of the functions selected in the Setup Menu may not work properly if the		P25~30
Setup Menu selection.		disc is not encoded with the corresponding function.
The screen ratio	•	The Screen Ratio is fixed on your DVDs.		P27~29
cannot be changed.
No audio.	•	Make sure you have selected the correct Digital Output in the Audio Options		P27
		Menu.
The screen is blocked	•	Press the	button (in front panel) for more than 5 seconds under no disc	P16
		inside. All settings will revert to the factory settings.
Forgot password	•	Press the	button (in front panel) for more than 5 seconds
		under no disc inside. All settings including the password will revert to the factory		P29
		settings. Don't use this unless absolutely necessary.
If you experience	•	Go to the contents and find the section of the instruction book that contains the
		explanations regarding the current problem, and follow the procedure once again.
other problems.
	•	If the problem still cannot be solved, please contact your nearest authorized ser-
		vice center.
The picture is noisy or	•	Make sure that the disc is not dirty or scratched.		P2
distorted	•	Clean the disc.
No HDMI output.	•	Check the Video output is HDMI enabled.		P13~14
	•	Check the connection between the TV and the HDMI jack of DVD player.
	•	See if the TV supports this 480p/576p/720p/1080i DVD player.
Abnormal HDMI output	•	If snow noise appears on the screen, it means that TV does not support HDCP		P13~14
screen.		(High-bandwidth Digital Content Protection).
HDMI output Jitter	•	Check your TV system setup correctly.
	•	The screen Jitter phenomenon may occur when frame rate is converted from		P28~29
		50Hz to 60Hz for 720P/1080i HDMI (High Definition Multimedia Interface) Output.
	•	Please refer to the user’s manual of your TV.

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