disable the [View Available Wireless Networks] window supported by WZC service. Exit the wireless LAN related program then check whether the window is enabled.

A3 Initialize the device driver.

Click Start > Control Panel > Performance and Maintenance > System > Hardware tab > Device Manager > Network adapters, and select the wireless LAN adapter. Right-click the network adaptor and select 'Disable'. Then right- click over the network adaptor and select 'Enable' after a short wait to check that the device is operating properly.

A4 Right-click the My computer icon, and select Manage. When the Computer Management window appears, double-click Services and Applications on the left, and then click Services from the sub menu tree. Select the Standard tab in the right pane, double-click Wireless Zero Configuration and check that Startup Type is configured to Automatic, and the Service status is Started.

A5 In the case of Windows XP, click Advanced in the [Wireless Network Connection] dialog box (see ”Connecting to an Access Point (AP)” (p 43)) and make sure that 'Use Windows to configure my wireless network settings' is selected.

This may happen when a third-party wireless network setup program (e.g. PROSet) other than Windows XP default program is installed. For setting up a wireless network using the Windows XP program, this option should be selected.

Q6 The Wireless network connection operates properly, but the Wireless Network Connection icon on the Taskbar displays the "Disconnected" message.

AThis is one of the known problems when you are using a wireless LAN connection after installing Windows XP service pack 1.

For more information, refer to the following link for known problems with Microsoft. http://support.microsoft.com/default.aspx?scid=kb;en-us;Q328647

Q7 When connecting to a computer-to-computer (Ad Hoc) network, I cannot connect to another computer connected to the same computer-to-computer network.

A1 Make sure that the security settings and network name of the computer-to- computer (Ad Hoc) network is correct.

A2 Check the TCP/IP properties of the computers to be connected through the computer-to-computer (Ad Hoc) network. All of the computers to be connected

Troubleshooting 95

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Samsung NM40PRDV02/SEF, NM40PRCV01/SEF, NM40PRTV02/SEF, NM40PRCV02/SEF, NM40PRTV03/SEF, NM40PRDV03/SEF manual Troubleshooting