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Samsung NM40TP0MG9/SEF manual Troubleshooting, Questions and Answers, Check the Connections

Models: NM40PRDV02/SEF

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Troubleshooting

Troubleshooting

Complete the following in the order presented until your system is functioning properly. If all of the steps below fail then contact your local reseller for assistance.

Questions and Answers

Please see “Questions and Answers” on page 84 for assistance in correcting any computer operational problems.

Check the Connections

Verify all of the power and peripheral cables are securely plugged into their sockets and that your system and power supply is on.

Norton AntiVirus

Run Norton AntiVirus to ensure a virus is not affecting your computer.

To run Norton AntiVirus proceed as follows:

Click Start > All Programs > Norton AntiVirus > Norton AntiVirus 2003.

Windows Help and Support

Run Windows Help and Support to find problem that may be affecting your computer.

To run Windows Help and Support proceed as follows:

Click Start > Help and Support.

Frequently Asked Questions

To view FAQ’s on your computer, please visit www.samsungpc.com.

Reinstalling Software

If for some reason your system crashes you may corrupt your HDD, Windows operating system and/or some of your device drivers. If this is the case, use System Recovery CD to reinstall OS and System Software CD to reinstall the corrupt device drivers.

System Recovery Precaution:

Before you start restoring your windows operating system insure you backup all data on your hard drive.

Samsung is NOT responsible for any data loss.

Troubleshooting 83

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Samsung NM40TP0MG9/SEF, NM40PRDV02/SEF Troubleshooting, Questions and Answers, Check the Connections, Norton AntiVirus

Contents

Notices Macrovision StatementImportant Safety Information Safety InstructionsSetting Up your System Battery Disposal Replacement Parts and AccessoriesCare During Use Laser Safety Power Cord RequirementsGeneral Requirements The requirements listed below are applicable to all countriesWireless Guidance Regulatory Compliance Statements802.11b Restrictions United States of America Unintentional Emitter per FCC PartIntentional emitter per FCC Part FCC Part FCC Statement for Wireless LAN useNo repairs may be done by the customer Canada Unintentional Emitter per ICES-003Intentional Emitter per RSS Telecommunications per DOC notice for products fitted with an IC-compliant modemEuropean Union European DirectivesEuropean Radio Approval Information for products fitted with EU-approved radio devicesEuropean States qualified under wireless approvals EU Accept EU European Telecommunication Informationfor products fitted with EU-approved modems European States with restrictions on use EU Accept EUUsing Your Documentation Manual Documentation ConventionsInformation Icons Keyboard ConventionsSoftware User Documentation CD-ROM Device Naming ConventionTouchpad Conventions Getting Started Introducing Your ComputerFront View Getting StartedRight View Left View4 Users Manual Back View Bottom ViewTurning the Computer On and Off To turn on the computerTo turn off the computer 2. Click Turn Off Computer 3. Click Turn OffIf the computer does not turn off properly due to a system error, press Ctrl+Alt+Delete. When Windows Task Manager dialog box appears, click Shut Down Turn Off to turn off the computer. Your unsaved work may be lost/damaged Using the Keyboard The keys on the keyboard can be grouped into the following categoriesUsing the Numeric Keypad Num Lock LEDUsing Special Function Keys 10 Users ManualGetting Started F11/Num LockUsing the Touchpad 12 Users ManualYou can perform various actions with your touchpad as described below ActionFunction ProcessAction FunctionProcess 14 Users ManualHot Keys Using Wireless LAN ButtonThe Status Indicator of Wireless LAN button Changing the Hot Key Setting Reading the Status Indicators NameFunction Getting StartedAdjusting LCD Brightness Adjusting the Volume To adjust using keyboardTo adjust using volume control program Introducing Windows Understanding the Desktop20 Users Manual Understanding the Start Menu Introducing WindowsUnderstanding a Window Click Start My ComputerOr click Start All Programs Accessories Tour Windows XP Help and Support CenterWindows XP Tour Click Start Help and SupportUsing the Computer Using the CD DriveTo insert a CD To eject a CDTo use the Windows Media Player To clean a CD or DVD titleEmergency Eject Hole To play a DVDTo play a video CD To write data on a CD3. Click Start My Computer 5. Click Write these files to CD in the CD drive window Enjoying Home Theater S/PDIF Port Step 2. Configuring the digital sound output on the computer Step 1. Connect 5.1 channel speaker system to your computerStep 3. Enable S/PDIF in the DVD program Using the PCMCIA Card Slot To insert a PCMCIA cardTo remove a PCMCIA card Using the Memory Stick Slot To format Memory Stick Pro To protect data in a memory stickTo remove a memory stick in Windows To use a Memory Stick DuoUsing Samsung Theme Connecting to the Internet Connecting with a ModemBefore Start Connecting Through a Wired LAN 2. Click Start Control PanelConnecting to the Internet 7. To use DHCP To use a static IPTo use both DHCP and static IP simultaneously 38 Users ManualUsing Samsung Network Manager To configure network settingTo change network places Connecting to the Internet 2. Click Change, select a place icon then click Change5. Click Close to close the dialog box Example changing to OfficeConnecting Through a Wireless LAN Option 1 Access Point APConnecting to an Access Point AP What is an Access Point AP?Now you are connected to the AP, and you can access the network Checking the connection statusConnecting to computer-to-computer networks peer-to-peer or Step 1. Setting up a computer-to-computer networkad hoc 2. Click Advanced 3. On the Wireless Network tab, click Advanced 5. In the Wireless Networks tab, click Add46 Users Manual Connecting to the Internet Step 2. Connecting to the configured computer 48 Users ManualThe two computers are connected and are able to communicate with each other. When the computers are connected, the Wireless Network Connection message is displayed for a short time over the Wireless Network Connection icon of the two computers Wireless Network Setup Using the Wireless LAN Setup Program Step 1. Installing the wireless LAN configuration program PROSetStep 2. Using the wireless LAN configuration program PROSet To connect to an Access Point Security SettingsConnecting to the Internet 1. Click Scan in the Networks tabTo create a computer-to-computer Ad Hoc network 3. Configure password setting to be used for computer-to-computer network connection in the Security Settings window Using Network Services Sharing files or foldersStep 1. Configuring Sharing Step 2. Using Shared Files or Folders Sharing PrintersStep 1. Configuring Printer Sharing Step 2. Adding and Using a Shared Printer2. Click Add a printer 5. Select Browse for a printer, and click Next Sharing an Internet connection through a wireless network Step 1. Configuring Internet SharingStep 2. Checking the Shared Internet Connection Using System Setup Customizing Your ComputerStarting System Setup Table 2. System Setup MenusTable 3. System Setup Navigation Keys 62 Users ManualChanging Booting Priority 2. Press Enter on Boot Device Priority itemConfiguring the Password Setting the Supervisor PasswordSetting the User Password 2. On the Set Supervisor Password item, press EnterActivating the Booting Password Activating the Hard Disk Drive PasswordDeactivating the Password Configuring Resolution and Colour Depth Using External Display Devices Switching Display Devices Using the Shortcut KeyUsing Dual View to View Extended Screen 68 Users ManualDeactivating Dual View Mode To move a window between display devices in Dual View modeUsing Power Management Options Basic Power Management SchemesTo enter the power management window complete the following 1. Click Start Control Panel Performance and MaintenanceHibernate Mode Power Management or Manual Method Turn off monitor Turn off hard disks System standby System hibernatesStandby Mode Power Management or Manual Method 5. Click OK to set your power management options and close the windowAdvanced Power Management Schemes To enter the power management window complete the following1. Click Start Control Panel Performance and Maintenance Advanced Tab Power & Sleep Button Programming WindowsUsing the Battery Ejecting and Attaching BatteryMonitoring the Battery Charge To monitor using a shortcut keyTo monitor on the battery Using the bridge batteryBattery Calibration Upgrading Memory Removing the memory moduleAdding a memory module 78 Users ManualUsing the Security Lock Port Tips for Using Your Computer 80 Users ManualTravelling with Your Computer Handling SpillsAir Travel If you are travelling by air, follow these tipsStoring the Computer for Long Periods 82 Users ManualTroubleshooting Questions and AnswersFrequently Asked Questions Reinstalling SoftwareQuestions and Answers Windows RelatedQ1 The system does not shutdown properly Q2 The system freezes during program operationDisplay Related Q1 The LCD screen is blankQ11 A DVD or MPEG file is displayed only on the LCD screen Q12 When I connected a TV, some programs, such as Mem, do not run properly in Full-DOS Screen Q2 I cannot make a call using an extension line Modem RelatedQ1 I cannot hear the modem sound Using an AT command Configuring the Modem through the Control PanelQ3 How do I use my modem when dialing from overseas? 90 Users Manual Wired LAN Related Q1 Wake On LAN functionWireless LAN Related Q4 I cannot connect to the AP Check the Computer Settings Check the AP SettingsQ3 I cannot share an Internet connection A1 A2 A5 Verify whether the AP has been properly connected to the network A3 Initialize the device driver 96 Users Manual A3 If the AP is configured to ’Use network authentication Shared Key’ 98 Users Manual Games and Programs Related Q1 3D game is not executed, or some functions are not workingQ3 A game runs only in small screen format Q5 Fn+F4/ Key combination does not workQ7 Running speed of a game is too slow or fast 1. Right-click on the desktop and click Properties Creating a Restore Point Restoring the SystemReturning your computer to an earlier restore point Undoing the last restoration Reinstalling Software Installing driversRunning the system software CD Installing programs Reinstalling Windows XP Reinstalling WindowsTo not change the partition, press Enter Press any key to boot from CD If You Cannot Run WindowsSpecifications System Specification110 Users Manual Wireless LAN Specification Optional IntelR PRO/Wireless LAN 2100 3B Mini PCI AdapterProduct Specification Radio SpecificationsIntelR PRO/Wireless 2200BG Network Connection Regulatory Notice for Channel Use in FranceProduct Specification Detailed SpecificationsRadio Specifications Regulatory Notice for Channel Use in FranceAbbreviations CD-ROMGigabytes hourPCMCIA BIOS BootBoot disk GlossaryDMA direct memory access CardBusCMOS memory COM portHard drive I/O addressIRQ interrupt request line LCD liquid-crystal displayRAM random access memory ResolutionPC Card PC slotShadow RAM TFT thin film transistor LCD120 Users Manual Using Windows Registering WindowsLocations of Programs folder and Control Panel Introducing Windows To Playback Audio or Video CDWriting Data to CD Applicable to the model equipping with CD-RW