Manuals / Samsung / Computer Equipment / Laptop

Samsung NM40TP0MG9/SEF, NM40PRDV02/SEF, NM40PRCV01/SEF, NM40PRTV02/SEF manual Troubleshooting

Models: NM40TJ0MG9/SEF NM40PRTV01/SEF NM40PRCV01/SEF NM40PRDV03/SEF NM40PRTV03/SEF NM40TP0MG9/SEF NM40PRTV02/SEF NM40PRCV02/SEF NM40PRDV02/SEF

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Troubleshooting

Complete the following in the order presented until your system is functioning properly. If all of the steps below fail then contact your local reseller for assistance.

Questions and Answers

Please see “Questions and Answers” on page 84 for assistance in correcting any computer operational problems.

Check the Connections

Verify all of the power and peripheral cables are securely plugged into their sockets and that your system and power supply is on.

Norton AntiVirus

Run Norton AntiVirus to ensure a virus is not affecting your computer.

To run Norton AntiVirus proceed as follows:

Click Start > All Programs > Norton AntiVirus > Norton AntiVirus 2003.

Windows Help and Support

Run Windows Help and Support to find problem that may be affecting your computer.

To run Windows Help and Support proceed as follows:

Click Start > Help and Support.

Frequently Asked Questions

To view FAQ’s on your computer, please visit www.samsungpc.com.

Reinstalling Software

If for some reason your system crashes you may corrupt your HDD, Windows operating system and/or some of your device drivers. If this is the case, use System Recovery CD to reinstall OS and System Software CD to reinstall the corrupt device drivers.

System Recovery Precaution:

Before you start restoring your windows operating system insure you backup all data on your hard drive.

Samsung is NOT responsible for any data loss.

Troubleshooting 83

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Samsung NM40TP0MG9/SEF, NM40PRDV02/SEF, NM40PRCV01/SEF, NM40PRTV02/SEF, NM40PRCV02/SEF, NM40PRTV03/SEF manual Troubleshooting

Contents

Macrovision Statement Important Safety Information Safety InstructionsSetting Up your System Battery Disposal Replacement Parts and AccessoriesCare During Use Laser Safety Power Cord RequirementsLaser Safety Note General Requirements Wireless Guidance Regulatory Compliance StatementsPage United States of America Unintentional Emitter per FCC PartIntentional emitter per FCC Part FCC Statement for Wireless LAN use FCC Part Regulatory Compliance Statements Canada Unintentional Emitter per ICES-003Intentional Emitter per RSS Regulatory Compliance Statements European Union European Directives Regulatory Compliance Statements Using Your Documentation Manual Documentation ConventionsInformation Icons Keyboard Conventions Software User Documentation CD-ROM Device Naming ConventionTouchpad Conventions Windows Conventions Getting Started Introducing Your ComputerFront View Right View Left View Back View Bottom View Turning the Computer On and Off To turn on the computerTo turn off the computer Click Turn Off Computer Getting Started Using the Keyboard Using the Numeric Keypad Using Special Function Keys LCD/CRT Getting Started Using the Touchpad Action Function Process Scroll Using Wireless LAN Button Status Indicator of Wireless LAN buttonHot Keys Changing the Hot Key Setting Reading the Status Indicators LED Adjusting LCD Brightness To save the battery chargeMaintenance Instructions Bad pixels in the LCD Adjusting the Volume To adjust using keyboardTo adjust using volume control program Introducing Windows Understanding the Desktop Understanding the Start Menu My Computer Understanding a Window Click Start My Computer Help and Support Center Windows XP TourClick Start Help and Support Using the Computer Using the CD DriveTo insert a CD To eject a CD To clean a CD or DVD title To use the Windows Media PlayerEmergency Eject Hole To play a DVD To play a video CD To write data on a CD For more information on writing CDs For more information on creating an audio CD What is a home theater system? Enjoying Home Theater S/PDIF Port Configuring the digital sound output on the computer Connect 5.1 channel speaker system to your computer Enable S/PDIF in the DVD program Using the Pcmcia Card Slot Before using the Pcmcia slot, remove the slot protectorTo insert a Pcmcia card To remove a Pcmcia card Using the Memory Stick Slot Restrictions for using a Memory Stick/Memory Stick ProTo format a memory stick To use a memory stick in other digital devices To format Memory Stick Pro To protect data in a memory stickTo remove a memory stick in Windows To use a Memory Stick Duo Using Samsung Theme Connecting to the Internet Connecting with a ModemBefore Start Connecting Through a Wired LAN Click Start Control Panel To use Dhcp To use a static IPTo use both Dhcp and static IP simultaneously Using Samsung Network Manager To configure network setting To change network places Click Change, select a place icon then click Change Connecting Through a Wireless LAN Option Access Point APTo turn off the Wireless LAN Connecting to an Access Point AP What is an Access Point AP? Checking the connection status Connecting to computer-to-computer networks peer-to-peer or Setting up a computer-to-computer network Click Advanced On the Wireless Network tab, click Advanced Wireless Networks tab, click Add Connecting to the Internet Connecting to the configured computer Checking the connection status Wireless Network Setup Using the Wireless LAN Setup Program Installing the wireless LAN configuration program PROSetUsing the wireless LAN configuration program PROSet To disable the Intel Configuration Service window afterward To connect to an Access Point Security Settings What is a network name SSID? To create a computer-to-computer Ad Hoc network Connecting to the Internet Using Network Services Sharing files or folders Configuring Sharing Using Shared Files or Folders Sharing PrintersIf your computer is a member of another workgroup Configuring Printer Sharing Adding and Using a Shared PrinterClick Add a printer Page Sharing an Internet connection through a wireless network Configuring Internet Sharing Checking the Shared Internet Connection Using System Setup Bios CautionCustomizing Your Computer Starting System Setup Menu Function Changing Booting Priority Press Enter on Boot Device Priority item Configuring the Password Setting the Supervisor PasswordSetting the User Password On the Set Supervisor Password item, press Enter Activating the Booting Password Activating the Hard Disk Drive PasswordDeactivating the Password Configuring Resolution and Colour Depth When you have completed configuration, click Apply Using External Display Devices Switching Display Devices Using the Shortcut Key Using Dual View to View Extended Screen Deactivating Dual View Mode To move a window between display devices in Dual View mode Using Power Management Options Basic Power Management SchemesSystem Management Standby vs. Hibernation Hibernate Mode Power Management or Manual Method If You Reinstall Windows Frequent InterruptionsRest Key Advanced Power Management Schemes Using the Battery Ejecting and Attaching Battery Monitoring the Battery Charge To monitor using a shortcut keyTo monitor on the battery Battery Calibration Calibration Notes Upgrading Memory Removing the memory module Adding a memory module Using the Security Lock Port Tips for Using Your Computer Travelling with Your Computer Handling SpillsAir Travel If you are travelling by air, follow these tips Storing the Computer for Long Periods Troubleshooting Questions and Answers Windows RelatedQ1 The system does not shutdown properly Q2 The system freezes during program operation Display Related Q1 The LCD screen is blank Q11 a DVD or Mpeg file is displayed only on the LCD screen Troubleshooting Q2 I cannot make a call using an extension line Modem RelatedQ1 I cannot hear the modem sound Using an AT command Configuring the Modem through the Control PanelQ3 How do I use my modem when dialing from overseas? Page Wired LAN Related Q1 Wake On LAN function Wireless LAN Related Check the AP Settings Page Troubleshooting Page Troubleshooting Page Games and Programs Related Q3 a game runs only in small screen formatQ5 Fn+F4/ Key combination does not work Q7 Running speed of a game is too slow or fast Troubleshooting Creating a Restore Point Restoring the System Returning your computer to an earlier restore point Undoing the last restoration Reinstalling Software Installing driversRunning the system software CD Installing programs Reinstalling Windows XP Reinstalling Windows What is partition configuration? What is Format? Press any key to boot from CD If You Cannot Run Windows Specifications System Specification Wireless LAN Specification Optional IntelR PRO/Wireless LAN 2100 3B Mini PCI AdapterProduct Specification Radio Specifications IntelR PRO/Wireless 2200BG Network Connection Regulatory Notice for Channel Use in France Radio Specifications Abbreviations Pcmcia Glossary DMA direct memory access CardBusCmos memory COM port Hard drive AddressIRQ interrupt request line LCD liquid-crystal display RAM random access memory ResolutionPC Card PC slot Shadow RAM TFT thin film transistor LCD Using Windows Registering WindowsLocations of Programs folder and Control Panel Introducing Windows To Playback Audio or Video CD