Graco 312353B instruction manual Software Installation Troubleshooting

	Software Installation Troubleshooting
Software Installation Troubleshooting
Problem	Cause/Solution
When Matrix is launched, I see	There may be a pop-up blocker program running on your PC and preventing
a progress bar for a short	the Matrix window from opening. Verify that you do not have a pop-up blocker
period of time, but the browser	integrated with your IE browser. Programs such as the Google, Yahoo, and
window showing the Matrix	AOL Toolbars—among many others, including IE itself if Service Pack 2 for
application never appears.	Windows XP is installed—contain such features. You must configure your
	pop-up blocker to not block pop-ups from the Matrix Server software. If this is
	happening at the server PC, the address the pop-up blocker must allow
	pop-ups from is http://127.0.0.1. If this is happening at a Matrix Client, the
	pop-up blocker must allow pop-ups from http://<MatrixServer>, where
	<MatrixServer> is the host name or IP address of the Matrix Server PC. How
	the pop-up blocker is configured varies depending on the program, so check
	that program’s documentation for instructions on how to do this. Usually, the
	easiest solution is to disable the pop-up blocker entirely.
	If a pop-up blocker causes the browser-based user interface to not show, the
	underlying program that handles system communication, warning pop-ups,
	sending e-mails, etc., should still function as normal.
At a client PC, when the Matrix	A client PC cannot make a network connection to the Matrix Server. There are
Client is launched a progress	numerous possible reasons for this, but the most common are:
bar appears for a long time,	• the host name or address of the Matrix Server as configured at the client
finally disappears, but not
	PC, is not correct.
Matrix screens appear.
	• the Matrix Server has a firewall blocking port 8080.
	• the client isn’t connected properly to the network.
	• the network is down.
At a client PC, when the Matrix	This is usually a firewall on the Matrix Server blocking port 3306. Matrix client
Client is launched, the Matrix	PCs need access to two ports on the Matrix Server, 8080 and 3306.
screens appear but the dis-
pense history screen (or tank
level, battery level or work
order screen) shows a large
red rectangle that says some-
thing about the database not
being available.
At a client PC, the dispense	If the PC is designed as a Matrix shop client, this is by design. If the PC is a
history and tank level screens	primary client, make sure the name or address used in the PC client table on
appear OK but I cannot access	the System Configuration page in the Matrix setup screens (check this on the
the setup screens.	Matrix Server) matches exactly with the name/address given for the client in
	Start / All Programs / Graco / Matrix / Edit Matrix Client Network Settings.
When Matrix is launched, I get	Make sure you do not have a software firewall blocking ports 8080-8083 or
an error that says a connection	3306 at the Matrix Server and port 8082 at each Matrix Client. Matrix must be
could not be made to the Matrix	able to use these ports for normal operation. By default, Service Pack 2 for
server.	Windows XP turns the built-in Windows Firewall on; ensure that these ports
	are open. The system may have a firewall from another vendor, such Syman-
	tec’s Norton Internet Security, installed; this type of security software pack-
	ages can contain firewalls and pop-up blockers, among other tools.

312353B 21