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| Troubleshooting |
Troubleshooting |
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Problem | Cause | Solution |
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Cannot access System | Incorrect user name or password. | Ensure you are using the correct user |
Administration screens. |
| name and password. Contact Graco |
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| Customer Support Team if a new pass- |
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| word must be generated to access your |
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| Matrix system. |
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Meter only displays 5 | Normal operation. Meter displays up to | No action necessary. |
repair orders. | 5 repair orders. |
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Repair orders not transmit- | RF communication response time is | No action necessary. |
ting sequentially to shop. | faster in some areas versus other |
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| areas of shop. This is normal operation |
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| in a RF environment. Repair orders will |
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| not necessarily transmit sequentially. |
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The information in the dif- | Java Plugin settings may be incorrect. | Make sure “Enable Caching” box is not |
ferent screens does not |
| checked. Make sure “Check for new |
update. |
| version of stored pages” is checked in |
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| IE. |
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Matrix email does not | A variety of issues may prevent deliv- | Review procedures in this manual to |
arrive at destination. | ery of email. | ensure correct settings. If necessary |
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| contact your IS representative. |
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See Troubleshooting Section of the Readme file located on the Matrix Installation disk and Software Installation Troubleshooting on page 21 for more detailed software troubleshooting information.
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