Software Installation Troubleshooting

 

 

I’m sure I have no pop-up

Verify with your IT network administrator that the network has no proxy servers

blockers or firewalls on my

that block traffic on port 8080, the default port used by Matrix for http traffic.

Matrix Client, but I still can’t

 

access the Matrix screens.

 

 

 

The meter dispense informa-

The meter dispense information is displayed in a table in a Java applet. Verify

tion screen has a white/gray

that you have the Java Plugin (version 1.4.2_04 or later) installed and that it is

rectangle where the dispense

not disabled in IE (Tools->InternetOptions->Advancedtab, the section

information should be.

marked Java (Sun)).

 

Also, in the Windows Control Panel, you should find a Java Plug-in icon. Dou-

 

ble-click the Icon and verify that IE is set up to use the Sun JRE for viewing

 

applets.

 

 

After installing the JRE as

This is the Java Update mechanism that is part of the JRE, which, if enabled,

described in the installation

allows the JRE to make periodic automatic checks over the Internet for new

instructions, There is a coffee

versions of the JRE. For the purpose of running Matrix this isn’t necessary. To

cup icon in the system tray and

turn this off, go to Control Panel, double-click on the Java Plugin Icon and

frequent pop-up windows.

choose the Update tab. Clear the Check for Updates Automatically check-

What is this for, and is there a

box

way to turn off the pop-ups?

 

 

 

With Matrix installed on single

This happens most often with laptops that frequently connect to multiple net-

PC in a standalone system

works using different configurations.

configuration, when I launch

First, verify the proxy settings configured in your IE browser. Open a blank IE

Matrix while my computer is not

window, click on Tools->Internet Options, and select the Connections tab.

attached to my network, the

Ensure that 1) Never dial a connection is selected, and 2) Click on LAN Set-

Matrix browser-based screens

tings and disable automatic proxy configuration.

do not appear. However, if I

 

attach my computer to the net-

Also, be aware that IE, will always check for an Internet connection before

work and launch Matrix, they

serving local web pages (see article ID 290766 on Microsoft’s online support

do appear.

site, support.microsoft.com, for details).

 

 

I clicked on a Button to get to a

Usually this means that the Matrix Server was restarted. In the Matrix system,

different page at a Matrix Client

if the Matrix Server is restarted for any reason, all Matrix Clients must also be

and I got a gray screen that

restarted to reconnect to the screens. This is one reason why it’s important

says “Direct access to this

that the Matrix Server be dedicated to the Matrix system.

Matrix page not allowed.”

 

 

 

I keep getting a popup window

The HASP security key shipped with this version of Matrix must be plugged

that says “USB security key not

into a USB port on the Matrix Server at all times, even if the Matrix/R & R inter-

found on Matrix server!

face is disabled. This message will appear when the Matrix Server software

Matrix/R & R interface is dis-

cannot detect the presence of the key. The key could be unplugged. The soft-

abled.” What’s going on?

ware drivers for the key may not have been installed; if this is the case, while

 

logged in with Windows administrative rights, navigate to Start/All Pro-

 

grams/Graco/Matrix and choose Install HASP Drivers. Graco recommends the

 

key be plugged into a USB port on the Matrix Server itself, as opposed to

 

being plugged into a USB hub that is in turn plugged into the Server

 

Make sure you reboot the Matrix Server after installing the HASP driver soft-

 

ware.

 

 

22

312353B

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Graco 312353B instruction manual Marked Java Sun

312353B specifications

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