Before contacting a service centre
If you are having trouble with your camera, try these troubleshooting procedures before contacting a service centre. If you have attempted the troubleshooting solution and are still having problems with your device, contact your local dealer or service centre.
Situation | Suggested remedies |
| Make sure that the battery is inserted. |
| |
Cannot turn on the | Make sure that the battery is inserted |
camera | correctly. |
| Charge the battery. |
|
|
| Charge the battery. |
| Your camera may be in Power save |
The power turns off | mode. (p. 91) |
suddenly | The camera may turn off to prevent the |
| memory card from being damaged due |
| to an impact. Turn on your camera again. |
|
|
| The battery may lose power more quickly |
| in low temperatures (below 0° C). Keep |
| the battery warm by putting it into your |
| pocket. |
The camera is losing | Using the flash or recording videos |
battery power quickly | depletes the battery quickly. Recharge |
| if needed. |
| Batteries are consumable parts that must |
| be replaced over time. Get a new battery |
| if the battery life is diminishing quickly. |
|
|
Situation | Suggested remedies | |
| There is no space on the memory card. | |
| ||
| Delete unnecessary files or insert a new | |
| card. | |
| Format the memory card. (p. 91) | |
| The memory card is defective. Get a | |
Cannot take photos | new memory card. | |
| Make sure that the camera is switched | |
| on. | |
| Charge the battery. | |
| Make sure that the battery is inserted | |
| correctly. | |
|
| |
The camera freezes | Remove the battery and insert it again. | |
|
| |
| The flash option may be set to Off. | |
The flash does not work | (p. 44) | |
You cannot use the flash in the d, v, | ||
| or some s modes. | |
|
| |
The flash fires | The flash may fire due to static electricity. | |
unexpectedly | This is not a malfunction of the camera. | |
|
| |
The date and time are | Set the date and time in the display settings | |
incorrect | menu. | |
|
| |
The touch screen or | Remove the battery and insert it again. | |
buttons do not work | ||
| ||
|
|
Appendixes 99