Samsung Level U Pro ANC EO-BG935 EO-BG935CBEGRU, EO-BG935CBEGWW, EO-BG935CWEGRU, EO-BG935CWEGWW Troubleshooting, Your headset does not turn on, Your headset freezes, The battery does not charge properly (For Samsung-approvedchargers), Appendix

Appendix

Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions.

Your headset does not turn on

When the battery is completely discharged, your headset will not turn on. Charge the battery completely before turning on the headset.

Your headset freezes

If the headset’s audio experiences any problems, such as freezing or distorting, try to resolve it by turning off the headset and then turning it on again.

If the headset is still unresponsive, end the Bluetooth connection and reconnect it. To do this, slide the Power switch towards and hold it for approximately three seconds to enter Bluetooth pairing mode. When the headset enters Bluetooth pairing mode, connect the devices again, and then check the operation of the headset.

If the problem is still not resolved, contact a Samsung Service Centre.

The battery does not charge properly (For Samsung-approved chargers)

Ensure that the charger is connected properly.

If the problem is still not resolved, contact a Samsung Service Centre.

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