Samsung Level U Pro ANC EO-BG935 EO-BG935CBEGRU, EO-BG935CBEGWW, EO-BG935CWEGRU, EO-BG935CWEGWW Sound echoes during a call, You cannot hear others speaking, Bluetooth connection is often disconnected, Another Bluetooth device cannot locate your headset

Appendix

Another Bluetooth device cannot locate your headset

•Ensure that your headset is in Bluetooth pairing mode.

•Restart your headset and search for the headset again.

•Ensure that your headset and the other Bluetooth device are within the Bluetooth connection range (10 m).

If the tips above do not solve the problem, contact a Samsung Service Center.

Your headset cannot connect to another Bluetooth device

•Ensure that your headset and the other Bluetooth device are within the maximum Bluetooth range (10 m).

•On the device you want to connect with, disconnect all paired devices and try to connect again.

Bluetooth connection is often disconnected

•If there are obstacles between the devices, the operating distance may be reduced.

•Ensure that your headset and the other Bluetooth device are within the maximum Bluetooth range (10 m).

•When using the headset with other Bluetooth devices, the connection may be affected by electromagnetic waves. Use the headset in environments with fewer wireless devices present.

You cannot hear others speaking

•Adjust the device volume.

•Adjust the volume on the connected device when you cannot hear sounds on your headset at full volume.

Sound echoes during a call

Adjust the volume by pressing the Volume button or move to another area.

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