Troubleshooting

SYMPTOMS AND SOLUTIONS

If these instructions do not solve your problem, contact your nearest Samsung authorized service centre.

Power

 

 

Symptom

 

 

Explanation/Solution

 

 

 

 

The battery may not be installed in your camcorder. Insert the battery into the camcorder.

 

 

 

 

 

 

The camcorder does not turn on.

 

The inserted battery may be discharged.

 

 

 

 

Charge the battery or replace it with a charged one.

 

 

 

 

 

 

 

 

 

If you use the AC power adaptor, make sure it is properly connected to a wall outlet.

 

 

 

 

Is “Auto Power Off” set to “5 Min”? If no button is pressed for about 5 minutes, the camcorder

 

 

The power turns off automatically.

 

 

is automatically turned off (“Auto Power Off”). To disable this option, change the setting of “Auto

 

 

 

 

Power Off” to “Off.” page 82

 

 

 

 

 

 

 

 

 

The battery is almost exhausted. Charge the battery or replace it with a charged one.

 

 

Power cannot be turned off.

 

Remove the battery or unplug the AC power adaptor, and connect the power supply to the

 

 

 

 

camcorder again before turning it on.

 

 

 

 

 

 

 

 

 

The temperature is too low.

 

 

The battery discharges quickly.

 

The battery is not fully charged. Charge the battery again.

 

 

 

 

The battery has reached the end of its lifespan and cannot be recharged. Use another battery.

 

 

Display

 

 

 

 

 

Symptom

 

 

Explanation/Solution

 

 

The TV screen or LCD display has

 

This can occur when recording or viewing a 16:9 ratio image on a 4:3 ratio TV, or vice versa.

 

 

 

 

 

distorted images or has stripes at the

 

 

 

top/bottom or on the left/right.

 

 

For more details, see the display specification. page 90

 

 

 

 

 

 

 

Unknown image appears on the LCD

 

The camcorder is in Demo mode. If you do not want to see Demo images, change “Demo” to “Off.”

 

 

screen.

 

 

page 87

 

 

 

 

 

 

 

 

Unknown indicator appears on the

 

A warning indicator or message appears on the screen. pages 101~105

 

 

screen.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

An afterimage remains on the LCD

 

This occurs if you disconnect the AC power adaptor or remove the battery before turning the

 

 

screen.

 

 

power off.

106

The image on the LCD screen looks

 

Ambient light is too bright.

dark.