Troubleshooting

Recording

Symptom

Pressing the Recording start/stop button does not start recording.

The actual recording time is less than the estimated recording time.

The recording stops automatically.

When recording a subject illuminated by bright light, a vertical line appears.

When the screen is exposed to direct sunlight during recording, the screen becomes red or black for an instant.

During recording, the date/time does not display.

You cannot record a photo image.

You don’t hear the shutter sound when you record a photo image.

You don’t hear the beep sound.

There is a time difference between the point where you press the Recording start/stop button and the point where the recorded video starts/stops.

Horizontal stripes appear on the images.

Explanation/Solution

•Press the MODE button to set the record mode. page 29

•There is not enough free space to record on the storage media.

•Check if memory card is not inserted or write-protect tab is set to lock.

•The estimated recording time may vary depending on content and features used.

•When you record an object that moves quickly, the actual recording time may be shortened.

•There is no more free space for recording on the storage media. Back up important files on your PC and format the storage media or delete unnecessary files.

•If you make recordings or delete files frequently, the performance of the storage media deteriorates. If this occurs, format the storage media again.

•If you use a memory card with a low write speed, the camcorder automatically stops recording videos and displays a message on the LCD screen.

•This is not a malfunction.

•This is not a malfunction.

•“Date/Time Display” is set to “Off.” Set the “Date/Time Display” to On. page 79

•Set your camcorder to the record mode. page 29

•Release the lock on the write-protection tab of the memory card if any.

•The storage media is full. Use a new memory card or format the storage media. page 86 Or remove unnecessary images. page 70

•Set “Shutter Sound” to “On.”

•During dual recording (video and photo), the Shutter Sound is off.

•When the Mini HDMI cable or Audio/Video cable is connected to the camcorder, the Shutter Sound is not available.

•Set “Beep Sound” to “On.”

•Beep sound is temporally off while recording videos.

•When the Mini HDMI cable or Audio/Video cable is connected to the camcorder, the Beep Sound is not available.

•On your camcorder, there may be a slight time delay between the point where you press the Recording start/ stop button and the actual point where the recorded video starts/stops. This is not an error.

• This occurs when recording images under a fluorescent lamp, sodium lamp, or mercury lamp. This is not a

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malfunction.