Troubleshooting

Symptoms and solutions

If these instructions do not solve your problem, contact your nearest Samsung authorised service centre.

Power

Symptom

Explanation/Solution

 

• The battery may not be installed in your camcorder. Insert the battery into the camcorder.

The camcorder does not turn on.

• The inserted battery may be discharged.

Charge the battery or replace it with a charged one.

 

 

• If you use the AC power adaptor, make sure it is properly connected to a wall outlet.

 

 

 

• Is Auto Power Off set to 5 Min? If no button is pressed for about 5 minutes, the camcorder

The power turns off automatically.

is automatically turned off (Auto Power Off). To disable this option, change the setting of

Auto Power Off to Off. ¬page 105

 

 

• The battery is almost exhausted. Charge the battery or replace it with a charged one.

 

 

The power cannot be turned off.

• Remove the battery or unplug the AC power adaptor, and connect the power supply to the

camcorder again before turning it on.

 

 

 

 

• The temperature is too low.

The battery discharges quickly.

• The battery is not fully charged. Charge the battery again.

• The battery has reached the end of its lifespan and cannot be recharged. Use another

 

 

battery.

 

 

Display

Symptom

Explanation/Solution

The TV screen or LCD display has distorted

• This can occur when recording or viewing a 16:9 ratio image on a 4:3 ratio TV, or vice versa.

images or has stripes at the top/bottom or on

For more details, see the display specification. ¬page 84

the left/right.

 

 

 

Unknown image appears on the LCD screen.

• The camcorder is in Demo mode. If you do not want to see Demo images, change the

setting Demo to Off. ¬page 106

 

 

 

Appendixes 114

Page 113 Page 115
Page 114
Image 114
Samsung HMX-Q20BP/HAC, HMX-Q200BP/EDC, HMX-QF20BP/EDC, HMX-Q20TP/EDC, HMX-Q20BP/EDC Symptoms and solutions, Power, Display
Page 113 Page 115

HMX-QF22BP/XER, HMX-Q20TP/HAC, HMX-Q20BP/XER, HMX-Q20TP/EDC, HMX-Q20TP/XER specifications

The Samsung HMX-Q20BP/EDC and HMX-QF20BP/EDC are versatile camcorders designed for capturing high-quality video footage, and both models cater to users who value portability and advanced recording features. These camcorders stand out due to their compact design and user-friendly interfaces, making them suitable for both amateurs and pros alike.

The HMX-Q20BP/EDC features a 20x optical zoom lens, enabling users to capture distant subjects with impressive clarity. Its 1/2.3-inch BSI (Back Side Illuminated) CMOS sensor enhances low-light performance, allowing for high-quality recordings even in challenging lighting conditions. The model supports Full HD 1080p recording at 30 frames per second, ensuring smooth and detailed video playback.

Conversely, the HMX-QF20BP/EDC takes it a step further with a 20x optical zoom lens while boasting a wider aperture and advanced image stabilization technology. This makes it particularly effective for handheld shooting, reducing the likelihood of shaky footage. The camcorder also incorporates a 180-degree swiveling touchscreen display, allowing users to easily frame their shots and navigate settings with intuitive touch controls.

Both models include Smart Zoom technology, which allows for seamless zooming without sacrificing image quality. The built-in Wi-Fi capability is another significant feature, enabling users to connect their camcorders to smartphones or tablets for easy sharing and remote control of the camera functions. The compatibility with various file formats means that users can edit and share their videos across multiple platforms without any hassle.

Additionally, the HMX-Q20BP/EDC and HMX-QF20BP/EDC feature built-in filters and effects, giving users the ability to enhance their recordings creatively on-the-fly. With the capability to record in MPEG-4 format, these devices ensure efficient storage without compromising on the quality of the footage.

The ergonomic design of both camcorders makes them comfortable for prolonged use, complete with a grip that promotes steadiness. Overall, the Samsung HMX-Q20BP/EDC and HMX-QF20BP/EDC are reliable choices for those looking to capture their memories in striking detail, thanks to their combination of innovative technology, superior image quality, and practical features.
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