Samsung HW-K335/ZG, HW-K335/ZF manual Troubleshooting

TROUBLESHOOTING

TROUBLESHOOTING

Before requesting service, please check the following.

The unit will not turn on.

•Is the power cord plugged into the outlet?

¼¼Connect the power plug to the outlet.

A function does not work when the button is pressed.

•Is there static electricity in the air?

¼¼Disconnect the power plug and connect it again.

Sound is not produced.

•Is the Mute function on?

•Is the volume set to minimum?

¼¼Press the (Mute) button to cancel the Mute function.

¼¼Adjust the volume.

The remote control does not work.

•Is the battery drained?

•Is the distance between the remote control and main unit too far?

¼¼Replace with new battery. ¼¼Move closer to the unit.

The TV SoundConnect (TV pairing) failed.

•Does your TV support TV SoundConnect?

•Is your TV firmware the latest version?

•Does an error occur when connecting?

¼¼TV SoundConnect is supported by some Samsung TVs released from 2012 on. Check your TV to see if it supports TV SoundConnect.

¼¼Update your TV with the latest firmware. ¼¼Contact the Samsung Call Centre.

¼¼Reset TV SoundConnect and connect again.

To reset the TV SoundConnect connection, press and hold the p button for 5 seconds.

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