Samsung HW-K651/EN, HW-K650/EN Troubleshooting, The unit will not turn on, Sound is not produced

TROUBLESHOOTING

Troubleshooting

Before requesting service, please check the following.

The unit will not turn on.

•Is the power cord plugged into the outlet?

¼¼Connect the power plug to the outlet.

A function does not work when the button is pressed.

•Is there static electricity in the air?

¼¼Disconnect the power plug and connect it again.

Sound is not produced.

•Is the Mute function on?

•Is the volume set to minimum?

¼¼Press the (Mute) button to cancel the Mute function.

¼¼Adjust the volume.

The remote control does not work.

•Are the batteries drained?

•Is the distance between the remote control and main unit too far?

¼¼Replace with new batteries. ¼¼Move closer to the unit.

The TV SoundConnect (TV pairing) failed.

•Does your TV support TV SoundConnect?

•Is your TV firmware the latest version?

•Does an error occur when connecting?

¼¼TV SoundConnect is supported by some Samsung TVs released from 2012 on. Check your TV to see if it supports TV SoundConnect.

¼¼Update your TV with the latest firmware. ¼¼Contact the Samsung Call Centre.

¼¼Reset TV SoundConnect and connect again.

To reset the TV SoundConnect connection, press and hold the p button for 5 seconds.

The red LED on the subwoofer blinks and the subwoofer is not producing sound.

•Your subwoofer may not be connected to the main unit of the product.

¼¼Try to connect your subwoofer again. (See Page 16)

Soundbar is not turned on by Bluetooth or Multiroom App.

•Check the Network Standby option is OFF.

¼¼If it's true, BT and Wifi functions are not allowed in power off state. Press and hold the ] button for

5 seconds to turn on the Network Standby in power on state.

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