Chapter 7. Troubleshooting
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Small particles are found on the edges of the product. | The particles are part of the product design. The product is not defective. |
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| The PIP menu is not available. | The menu is enabled or disabled depending on the Source mode. |
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When I try to change the PC resolution, a message “The | The message “The defined resolution is not supported.” appears if the input source resolution exceeds the |
| defined resolution is not supported.” appears. | maximum resolution of the display. |
| To resolve the issue, change the PC resolution to a resolution supported on the display. |
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There is no sound from the speakers in HDMI mode when | DVI cables do not transmit sound data. |
| a | Make sure to connect the audio cable to the correct input jack to enable audio. |
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HDMI Black Level is not functioning properly on an HDMI | This function is available only when a source device, such as a DVD player and STB, is connected to |
| device with YCbCr output. | the product via an HDMI (RGB signal) cable. |
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| There is no sound in HDMI mode. | Displayed picture colours may not look normal. Video or sound may not be available. This can occur if a source |
| device that only supports an olderversion of the HDMI standard is connected to the product. |
| If these issues occur, connect an audio cable along with the HDMI cable. |
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| Some PC graphics cards may not automatically recognize HDMI signals that do not include sound. |
| In this case, manually select a sound input. |
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| Sound input | Screen mode |
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| PC | Auto | PC settings | |
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| DVI PC | Audio In (Stereo ports) | PC settings | |
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