Appendix
Troubleshooting
If the TV seems to have a problem, first try this list of possible problems and solutions.
If none of these troubleshooting tips apply, call your nearest Samsung service center.
Problem | Possible Solution |
|
|
Poor picture. | Try another channel. |
| Adjust the antenna. |
| Check all wire connections. |
Poor sound quality. | Try another channel. |
| Adjust the antenna. |
No picture or sound. | Try another channel. |
| Press the SOURCE button. |
| Make sure the TV is plugged in. |
| Check the antenna connections. |
No sound or sound is too low at | First, check the volume of units connected to your TV (digital broadcasting receiver, DVD, |
maximum volume. | cable broadcasting receiver, VCR, etc.). Then, adjust the TV volume accordingly. |
|
|
Picture rolls vertically. | Check all wire connections. |
|
|
The TV operates erratically. | Unplug the TV for 30 seconds, then try operating it again. |
|
|
The TV won’t turn on. | Make sure the wall outlet is working. |
|
|
Remote control malfunctions. | Replace the remote control batteries. |
| Clean the upper edge of the remote control (transmission window). |
| Check the battery terminals. |
‘Check signal cable’ message. | Ensure that the signal cable is firmly connected to the PC source. |
|
|
‘Not Supported Mode’ message. | Check the maximum resolution and connected device’s Video frequency. |
| Compare these values with the data in the Display Modes. |
|
|
The image is too light or too dark. | Adjust the Brightness and Contrast. |
| Adjust the Fine tuning. |
|
|
Black bars on the screen. | Make sure the broadcast you’re receiving is High Definition (HD). |
| HD channels sometimes broadcast Standard Definition (SD) programming, which can |
| cause black bars. |
| Set your cable/satellite box to stretch or widescreen mode to eliminate the bars. |
Picture has a Red/Green or | Make sure the Component cables are connected to the correct jacks. |
Pink tint. |
|
|
|
Closed Captioning not working. | If you are using a Cable/Satellite box, you must set Closed Captioning on the box, |
| not your TV. |
|
|
Snowy picture. | Your cable box may need a firmware upgrade. Please contact your Cable company. |
|
|
Ghosting on picture. | This is sometimes caused by compatibility issues with your cable box. |
| Try connecting Component cables instead. |
|
|
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