Appendix

 

AFRICA

 

 

 

 

ANGOLA

91-726-7864

http://www.samsung.com

 

 

 

BOTSWANA

0800-726-000

http://www.samsung.com

CAMEROON

7095- 0077

http://www.samsung.com

COTE D’ IVOIRE

8000 0077

http://www.samsung.com

GHANA

0800-10077

http://www.samsung.com

0302-200077

 

 

KENYA

0800 545 545

http://www.samsung.com

 

 

 

NAMIBIA

8197267864

http://www.samsung.com

NIGERIA

0800-726-7864

http://www.samsung.com

SENEGAL

800-00-0077

http://www.samsung.com

SOUTH AFRICA

0860-SAMSUNG (726-7864)

http://www.samsung.com

TANZANIA

0685 88 99 00

http://www.samsung.com

UGANDA

0800 300 300

http://www.samsung.com

ZAMBIA

211350370

http://www.samsung.com

Responsibility for the Pay Service (Cost to Customers)

NOTE

When the service is requested, in spite of in warranty, we may charge you for a visit from a service technician in the following cases.

Not a product defect

Cleaning of the product, Adjustment, Explanation, Re-installation and etc.

•  If a service technician gives instructions on how to use product or simply adjusts options without disassembling product.

•  If a defect is caused by external environmental factors (Internet, Antenna, Wired Signal, etc.).

•  If a product is reinstalled or devices are connected additionally after installing the purchased product for the first time.

•  If a product is reinstalled to move to a different spot or to move to a different house. •  If customer requests instructions on how to use because of another company’s product.

•  If customer requests instructions on how to use the network or another company’s program. •  If customer requests software installation and setup for the product.

•  If a service technician removes/cleans dusts or foreign materials inside of the product.

•  If customer requests an installation additionally after purchasing a product through home-shopping or online.

A Product damage caused by customer’s fault

Product damage caused by customer’s mishandling or wrong repair

If a product damage is caused by;

•  external impact or drop.

•  use of supplies or separately sold product unspecified by Samsung.

•  repair from a person besides an engineer of outsourcing service company or partner of Samsung Electronics Co., Ltd..

•  remodeling or repairing the product by customer.

•  using it with incorrect voltage or non-authorised electrical connections. •  not following the “cautions” in User Manual.

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