Other Information
Troubleshooting
If you have any questions about the LED display, first refer to this list. If none of these troubleshooting tips apply, please visit “www.samsung.com,” then click on Support, or contact the call centre listed on the
Issues | Solutions and Explanations |
Picture Quality | First of all, please perform the Picture Test and confirm that your LED display is properly displaying test |
| image. (go to MENU - Support - Self Diagnosis - Picture Test) If the test image is properly displayed, the |
| poor picture may caused by the source or signal. |
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The LED display image does not look as | • If you have an analogue cable/set top box, upgrade to a digital set top box. Use HDMI to deliver HD |
good as it did in the store. | (high definition) picture quality. |
| • Cable/Satellite subscribers: Try HD stations from the channel line up. |
| • Antenna connection: Try HD stations after performing Auto tuning. |
| ✎✎ Many HD channels are up scaled from SD(Standard Definition) contents. |
| • Adjust the Cable/Set top box video output resolution to 1080i or 720p. |
| • Make sure you are watching the LED display at the minimum recommended distance based on the |
| size and definition of the signal. |
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The picture is distorted: macroblock error, | • Compression of video contents may cause picture distortion especially in fast moving pictures such |
small block, dots, pixelization | as sports and action movies. |
| • Low signal level or bad quality can cause picture distortion. This is not a LED display issue. |
| • Mobile phones used close to the LED display (cca up to 1m) may cause noise in picture on analogue |
| and digital LED display. |
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There is poor colour or brightness. | • Adjust the Picture options in the LED display menu. (go to Picture Mode / Colour / Brightness / |
| Sharpness) |
| • Adjust Energy Saving option in the LED display menu. (go to MENU - System - Eco Solution - |
| Energy Saving) |
| • Try resetting the picture to view the default picture settings. (go to MENU - Picture - Reset Picture) |
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There is a dotted line on the edge of the | • If the picture size is set to Screen Fit, change it to 16:9. |
screen. | • Change cable/satellite box resolution. |
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When changing channels, the picture | • If connected with a cable box, please try to reset the cable box. Reconnect the AC cord and wait until |
freezes or is distorted or delayed. | the cable box reboots. It may take up to 20 minutes. |
| • Set the output resolution of the cable box to 1080i or 720p. |
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Sound Quality | First of all, please perform the Sound Test to confirm that your LED display audio is properly operating. (go |
| to MENU - Support - Self Diagnosis - Sound Test) |
| If the audio is OK, the sound problem may caused by the source or signal. |
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There is no sound or the sound is too low | • Please check the volume of the device (Cable/Sat Box, DVD, |
at maximum volume. | display. |
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The picture is good but there is no sound. | • If you are using a DVI to HDMI cable, LED display set does not support audio. |
| • Reboot the connected device by reconnecting the device’s power cable. |
| • If your LED display has a headphone jack, make sure there is nothing plugged into it. |
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The speakers are making an inappropriate | • For antenna or cable connections, check the signal strength. Low signal level may cause sound |
noise. | distortion. |
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No Picture, No Video |
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The LED display will not turn on. | • Make sure the AC power cord is securely plugged in to the wall outlet and the LED display. |
| • Make sure the wall outlet is working. |
| • Try pressing the POWER button on the LED display to make sure the problem is not the remote. If the |
| LED display turns on, refer to “The remote control does not work” below. |
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The LED display turns off automatically. | • Ensure the Sleep Timer is set to Off in the Time menu. |
| • If your PC is connected to the LED display, check your PC power settings. |
| • Make sure the AC power cord is plugged in securely to the wall outlet and the LED display. |
| • When watching LED display from an antenna or cable connection, the LED display will turn off after |
| 15 ~ 60 minutes if there is no signal. |
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