Troubleshooting | Samsung SLM2825DW, M282x, M262x, SLM2625D guide

5. Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

•	Paper feeding problems	195
• Power and cable connecting problems		196
•	Printing problems	197
•	Printing quality problems	201
•	Operating system problems	209

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Samsung SLM2825DW, M282x, M262x, SLM2625DXAC manual Troubleshooting

Contents

User’s Guide Basic Introduction Key benefits Environmentally friendly Wide range of functionality and application support Features by models Included, Blank Not available Features M262x series M282x series IPv6 Software M262x series M282x series SyncThru Web ServiceSyncThru Admin Web Service Eco printing Wi-Fi Protected Setup Useful to know Machine does not print Conventions About this user’s guideGeneral icons Chapter Operating environment Safety informationImportant safety symbols Operating method Installation / Moving Maintenance / Checking Supply usage Accessories Machine overview Front view Rear view Control panel overview Prints configuration reports/network CancelCancels the current job Configuration reportsd Press and hold this Turning on the machine Collection Program optional. Then, click Next Installing the driver locallyWindows From the Windows 8 Start Screen Reinstalling the driver Click Programs and Features Basic setup Printing a demo To print a demo Tray overview To change the size, you need to adjust the paper guidesMedia and tray Power voltage Available paper Paper type available for duplex printing Loading paper in the tray Tips on using the manual feeder Loading in manual feeder Media and tray Table below shows the special media usable in each tray Manager select Switch to advanced mode Device SettingsPrinting on special media Printing the special media Face up Envelope Unacceptable About 170C 338F TransparencyLabels Card stock/ Custom-sized paper Setting the paper size and type Preprinted paper Using the output support Are selected within the Print window Basic printingPrinting Canceling a print job Opening printing preferences Click Properties or Preferences Eco printing Using a favorite settingUsing help To save a Favorites item, follow these steps Setting Eco mode on the control panel Setting Eco mode on the driver Maintenance Ordering consumables and option Toner cartridge Available consumablesType Model Average yield a Part name Imaging unit Available maintenance parts Toner cartridge usage Storing the toner cartridgeHandling instructions Estimated cartridge life Redistributing toner M2620/ M2820 series M2625/ M2626/ M2825/ M2826 series Replacing the toner cartridge M2620/ M2820 series M2625/ M2626/ M2825/ M2826 series Replacing the imaging unit Cleaning the machine Cleaning the outside Cleaning the inside Cleaning the machine Cleaning the pickup roller Tips for moving & storing your machine Troubleshooting Tips for avoiding paper jams Clearing paper jams Tray Manual feeder Inside the machine M2620/ M2820 series M2625/ M2626/ M2825/ M2826 series Exit area Duplex area Clearing paper jams Color of the LED indicates the machines current status Understanding the LEDStatus LED Toner LED/ WPS LED/ Power LED/ Eco LED Replacing the toner cartridge on Appendix Specifications General specifications Power save mode c Items Description Average operating modePower consumption Ready mode Power off mode d US Folio Print media specificationsLegal Plain paper Oficio Envelope C5 Monarch Envelope NoEnvelope Envelope DL Envelope C6 Minimum size custom Card stockPostcard Bond paper Refer to the Plain Maximum size custom Microsoft Windows System requirements Mac OS X MacOperating system Requirements Recommended Mac OS X 10.7 Items Requirements Operating system LinuxUnix Items Requirements Network environment Regulatory information Laser safety statementOzone safety Power saver China only Recycling State of California Proposition 65 Warning USA Only Applicable in countries with separate collection systemsUnited States of America only Radio frequency emissions FCC information to the userCanadian radio interference regulations United states of america FCC statement for wireless LAN useFederal communications commission FCC Russia only 1518 Declaration of conformity European countries Important warningApprovals and Certifications Green and Yellow Earth EEA/EFTA countries No limitations at this time EC CertificationEU countries Wireless guidance Regulatory compliance statements Israel only China only Copyright REV Advanced Advanced 197 Software installation Click Continue Installation for MacType and click Continue Reinstallation for Mac Or Print & Fax Installation for Linux Installing the Unified Linux Driver Reinstallation for Linux Using a network- connected machine SetIP wired network setup SyncThru Web Admin ServiceSyncThru Web Service Wired network setup Printing a network configuration report Assigned by a network manager before proceeding IPv4 configuration using SetIP WindowsSetting IP address Panel Security Center Windows Firewall IPv4 configuration using SetIP Mac Set IP Address button Preferences or Administrator IPv4 configuration using SetIP LinuxIPv6 configuration Open /opt/Samsung/mfp/share/utils Settings From the SyncThru Web ServiceID admin Password sec00000 Press the Enter key or click Go Installing driver over the network Windows Address on Silent installation ModeFor the Start Screen from Windows Command- line Definition Description Printers and Faxes folder MacOpens Printers and Faxes Continue Install the Linux driver and add network printerLinux Input the printer description and Next Installing the Unix printer driver packageAdd a network printer Installer script Uninstalling the printer driver packageUse chmod 755 install command to give the permission to Unpack the Unix printer driver package Setting up the printer Understanding your network type Wireless network setupWireless network name and network password Getting started From the machine’s control panel Introducing wireless set up methodsWith Access Point Wi-Fi Direct setup See Setting up Wi-Fi Direct on Mac user, see Ad hoc via USB cable on Items to prepare Using the WPS buttonChoosing your type Connecting in PBC mode Machines with a display screen Machines without a display screen Disconnecting from a network Re-connecting to a networkCanceling the connection process Re-connect to the wireless network Setup using Windows Access point via USB cableUsing the menu button Press Network Wireless Wlan Settings USB cable Read and accept The software End User License Agreement Operation Mode Select Infrastructure Wireless network setup Access point without a USB cable recommended Select the components to be installed 123 Direct wireless connection and click NextScreen. Then, click Next Ad hoc via USB cable Operation Mode Select ad hoc Creating the ad hoc network in Windows For the Dhcp method For the Static method Setup using Mac Wireless Network Setting Complete window appears. Click Next Continue Next If the screen does not appear, go to step Wireless Network Setting Complete window appears. Click Next Cable between the computer and machine. Click Next Continue Ad hoc via USB cable Creating the ad hoc network in Mac Operation Mode Select ad hoc Machine when configuring the wireless network Printing a network configuration reportUsing a network cable Quit Using SyncThru Web Service IP setting using SetIP Program WindowsConfiguring the machine’s wireless network Click Wireless Wizard Turning the Wi-Fi network on/off Click Wireless Custom Setting up Wi-Fi DirectSetting the Wi-Fi Direct for mobile printing You can also turn the Wi-Fi network on/off Enable Wi-Fi Direct Wi-Fi Direct On/Off Select On to enableSelect Network Wireless Wi-Fi Direct from the control panel Enable or disable Wi-Fi Direct and set other options Troubleshooting Setting up the mobile deviceProblems during setup or driver installation Click Configure Port.. button How to compare Other problems Wireless network setup Supported devices Samsung MobilePrintSupported Mobile OS Click Register Google Cloud PrintRegistering your Google account to the printer Confirmation pop-up window appears Click Finish printer registration Printing from an application on mobile devicePrinting with Google Cloud Print Click Manage your printers Tap Click here to Print Printing from the Chrome browserSet the printing options if you want Select Print with Google Cloud Print Printing via AirPrint Setting up AirPrintAirPrint Click Raw TCP/IP, LPR, IPP or mDNS AirPrint Special features Altitude adjustment Preferences Changing the default print settingsChange the settings on each tab Click OK Setting your machine as a default machine Printing to a file PRN Using advanced print featuresUnderstanding special printer features Using advanced print features Double-sided Printing Manual a Jam or damage the machine Deleting a watermark Creating a watermarkEditing a watermark Creating a new Overlay aOverlay Using a page overlay Overlay List box Later From the Start menu, select Programs or All Programs Using Direct Printing UtilityWhat is Direct Printing Utility? Find Samsung Printers Direct Printing Utility Using the right-click menu Select the machine to use Customize the machine settings Printing a document Changing printer settingsMac printing Printing multiple pages on one sheet Printing on both sides of the paper Printing files Linux printingPrinting from applications To remove the machine from the selected class Configuring Printer PropertiesOpen the Unified Driver Configurator General tab Changing the machine settingsUnix printing Proceeding the print job Text tab Printer-Specific Settings tabImage tab Margins tab Useful management tools Accessing management tools Find Samsung Printers Easy Capture Manager Samsung AnyWeb Print How to use Easy Eco Driver Accessing SyncThru Web Service Using SyncThru Web ServiceLogging into SyncThru Web Service SyncThru Web Service overview Security tab Settings tabMaintenance tab Setting the system administrator’s information To open the program Using Samsung Easy Printer ManagerUnderstanding Samsung Easy Printer Manager For Mac Troubleshooting button This button opens Troubleshooting Guide when an error occurs Advanced settings user interface overview Device SettingsAlert Settings Windows only Preferences, click the Basic tab Printer Status button Samsung Printer Status overviewMachine status These icons appear on the Windows task bar User’s Guide Using Samsung Printer StatusOrder Supplies Close Printer Information Using Samsung Printer ExperienceUnderstanding the Samsung Printer Experience Printing from Windows Click More settings Click the Print button to start the print job Layout settings Eco settingsPaper settings Basic This option allows you to print with the given permission Password to print using itJob Accounting Confidential Printing Using the Linux Unified Driver Configurator Opening Unified Driver Configurator Printers tab Printers configurationSwitches to Printers configuration Classes tab Ports configurationSwitches to Ports configuration Classes tab shows a list of available machine classes Troubleshooting Paper feeding problems Power and cable connecting problems Printing problems Print Print job is extremely Machine selects printPaper source Slow Half the page is blank Easy Printer Manager program see Device Settings on Printing problems Printing quality problems Condition Suggested Solutions Dropouts White Spots Vertical repetitive defects Condition Suggested Solutions Black backgroundToner smear Characters or pictures Misformed characters Wrinkles or creases Condition Suggested Solutions SkewCurl or wave Loose toner Horizontal stripes Curl Light print or contamination Occurs Condition Suggested Solutions An unknown imageSheets Operating system problems Common Windows problems Common Mac problems Condition Suggested solutions Common Linux problems Country/Region Customer Care Center WebSite Cote D’ Ivoire Cyprus Hong Kong Nicaragua Russia AppleTalk Access point802.11 802.11b/g/n Collation DefaultCoverage Control Panel Duty Cycle DuplexDot Matrix Printer Ethernet EtherTalkEmulation Fuser Unit Halftone GatewayGrayscale Ieee ITU-T No chart IPM MAC address Modem NetWare Originals Printer Driver ResolutionPostScript Print Media Subnet Mask Toner Cartridge UNC Path Watermark WPA-PSK Driver reinstallation for USB cable connected Index 184 R Stop button WPS the machine does not have a display Wireless network