Operating system problems | Samsung SLM2825DW, M282x, M262x, SLM2625D

Operating system problems

1

Common Windows problems

	Condition	Suggested solutions

	“File in Use” message appears	Exit all software applications. Remove all software from the startup group, then restart Windows. Reinstall the printer driver.
	during installation.

	“General Protection Fault”,	Close all other applications, reboot Windows and try printing again.
	“Exception OE”, “Spool 32”, or
	“Illegal Operation” messages
	appear.

	“Fail To Print”, “A printer	These messages may appear during printing. Just keep waiting until the machine finishes printing. If the message appears in ready
	timeout error occurred”	mode or after printing has completed, check the connection and/or whether an error has occurred.
	message appear.

	Samsung Printer Experience is	Samsung Printer Experience is not installed. Download the app. from the Windows Store and install it.
	not shown when you click more
	settings.

	Machine information is not	Check the Printer properties. Click the Ports tab.
	displayed when you click the	(Control Panel > Devices and Printers > Right-click on your printer icon and select Printer properties)
	device in the Devices and
	device in the Devices and	If the port is set to File or LPT, uncheck them and select TCP/IP, USB, or WSD.
	Printers.
	Printers.

	The error related toast message
	pops up.

5. Troubleshooting 209

Image 209

Samsung SLM2825DW, M282x, M262x, SLM2625DXAC manual Operating system problems, Common Windows problems

Contents

User’s Guide Basic Introduction Environmentally friendly Key benefits Wide range of functionality and application support Included, Blank Not available Features by models SyncThru Admin Web Service Software M262x series M282x series SyncThru Web ServiceFeatures M262x series M282x series IPv6 Eco printing Wi-Fi Protected Setup Machine does not print Useful to know General icons About this user’s guideConventions Chapter Operating environment Safety informationImportant safety symbols Operating method Installation / Moving Maintenance / Checking Supply usage Machine overview Accessories Rear view Front view Control panel overview Cancels the current job CancelPrints configuration reports/network Configuration reportsd Press and hold this Turning on the machine Collection Program optional. Then, click Next Installing the driver locallyWindows From the Windows 8 Start Screen Click Programs and Features Reinstalling the driver Basic setup To print a demo Printing a demo Tray overview To change the size, you need to adjust the paper guidesMedia and tray Paper type available for duplex printing Power voltage Available paper Loading paper in the tray Loading in manual feeder Tips on using the manual feeder Media and tray Printing on special media Manager select Switch to advanced mode Device SettingsTable below shows the special media usable in each tray Printing the special media Face up Unacceptable Envelope About 170C 338F TransparencyLabels Card stock/ Custom-sized paper Preprinted paper Setting the paper size and type Using the output support Are selected within the Print window Basic printingPrinting Canceling a print job Click Properties or Preferences Opening printing preferences Using help Using a favorite settingEco printing To save a Favorites item, follow these steps Setting Eco mode on the driver Setting Eco mode on the control panel Maintenance Ordering consumables and option Type Model Average yield a Part name Available consumablesToner cartridge Imaging unit Available maintenance parts Toner cartridge usage Storing the toner cartridgeHandling instructions Estimated cartridge life M2620/ M2820 series Redistributing toner M2625/ M2626/ M2825/ M2826 series Replacing the toner cartridge M2620/ M2820 series M2625/ M2626/ M2825/ M2826 series Replacing the imaging unit Cleaning the outside Cleaning the machine Cleaning the inside Cleaning the machine Cleaning the pickup roller Tips for moving & storing your machine Troubleshooting Tips for avoiding paper jams Tray Clearing paper jams Manual feeder Inside the machine M2620/ M2820 series M2625/ M2626/ M2825/ M2826 series Exit area Duplex area Clearing paper jams Color of the LED indicates the machines current status Understanding the LEDStatus LED Replacing the toner cartridge on Toner LED/ WPS LED/ Power LED/ Eco LED Appendix General specifications Specifications Power consumption Ready mode Items Description Average operating modePower save mode c Power off mode d Legal Print media specificationsUS Folio Plain paper Oficio Envelope Envelope DL Monarch Envelope NoEnvelope C5 Envelope C6 Postcard Bond paper Refer to the Plain Card stockMinimum size custom Maximum size custom System requirements Microsoft Windows Operating system Requirements Recommended MacMac OS X Mac OS X 10.7 Unix LinuxItems Requirements Operating system Items Requirements Network environment Regulatory information Laser safety statementOzone safety Recycling Power saver China only State of California Proposition 65 Warning USA Only Applicable in countries with separate collection systemsUnited States of America only Radio frequency emissions FCC information to the userCanadian radio interference regulations Federal communications commission FCC FCC statement for wireless LAN useUnited states of america Russia only 1518 Approvals and Certifications Important warningDeclaration of conformity European countries Green and Yellow Earth EEA/EFTA countries No limitations at this time EC CertificationEU countries Regulatory compliance statements Wireless guidance Israel only China only REV Copyright Advanced Advanced 197 Software installation Click Continue Installation for MacType and click Continue Or Print & Fax Reinstallation for Mac Installing the Unified Linux Driver Installation for Linux Reinstallation for Linux Using a network- connected machine SetIP wired network setup SyncThru Web Admin ServiceSyncThru Web Service Printing a network configuration report Wired network setup Setting IP address IPv4 configuration using SetIP WindowsAssigned by a network manager before proceeding Panel Security Center Windows Firewall Set IP Address button IPv4 configuration using SetIP Mac IPv6 configuration IPv4 configuration using SetIP LinuxPreferences or Administrator Open /opt/Samsung/mfp/share/utils ID admin Password sec00000 From the SyncThru Web ServiceSettings Press the Enter key or click Go Installing driver over the network Windows Address on Silent installation ModeFor the Start Screen from Windows Command- line Definition Description Printers and Faxes folder MacOpens Printers and Faxes Continue Install the Linux driver and add network printerLinux Input the printer description and Next Installing the Unix printer driver packageAdd a network printer Use chmod 755 install command to give the permission to Uninstalling the printer driver packageInstaller script Unpack the Unix printer driver package Setting up the printer Wireless network name and network password Wireless network setupUnderstanding your network type Getting started From the machine’s control panel Introducing wireless set up methodsWith Access Point Mac user, see Ad hoc via USB cable on Wi-Fi Direct setup See Setting up Wi-Fi Direct on Items to prepare Using the WPS buttonChoosing your type Machines with a display screen Connecting in PBC mode Machines without a display screen Canceling the connection process Re-connecting to a networkDisconnecting from a network Re-connect to the wireless network Using the menu button Access point via USB cableSetup using Windows Press Network Wireless Wlan Settings Read and accept The software End User License Agreement USB cable Operation Mode Select Infrastructure Wireless network setup Select the components to be installed Access point without a USB cable recommended 123 Direct wireless connection and click NextScreen. Then, click Next Ad hoc via USB cable Creating the ad hoc network in Windows Operation Mode Select ad hoc For the Static method For the Dhcp method Wireless Network Setting Complete window appears. Click Next Setup using Mac If the screen does not appear, go to step Continue Next Cable between the computer and machine. Click Next Wireless Network Setting Complete window appears. Click Next Continue Ad hoc via USB cable Creating the ad hoc network in Mac Operation Mode Select ad hoc Using a network cable Printing a network configuration reportMachine when configuring the wireless network Quit Configuring the machine’s wireless network IP setting using SetIP Program WindowsUsing SyncThru Web Service Click Wireless Wizard Turning the Wi-Fi network on/off Setting the Wi-Fi Direct for mobile printing Setting up Wi-Fi DirectClick Wireless Custom You can also turn the Wi-Fi network on/off Select Network Wireless Wi-Fi Direct from the control panel Wi-Fi Direct On/Off Select On to enableEnable Wi-Fi Direct Enable or disable Wi-Fi Direct and set other options Troubleshooting Setting up the mobile deviceProblems during setup or driver installation How to compare Click Configure Port.. button Other problems Wireless network setup Supported devices Samsung MobilePrintSupported Mobile OS Registering your Google account to the printer Google Cloud PrintClick Register Confirmation pop-up window appears Printing with Google Cloud Print Printing from an application on mobile deviceClick Finish printer registration Click Manage your printers Set the printing options if you want Printing from the Chrome browserTap Click here to Print Select Print with Google Cloud Print AirPrint Setting up AirPrintPrinting via AirPrint Click Raw TCP/IP, LPR, IPP or mDNS AirPrint Special features Altitude adjustment Preferences Changing the default print settingsChange the settings on each tab Click OK Setting your machine as a default machine Printing to a file PRN Using advanced print featuresUnderstanding special printer features Using advanced print features Jam or damage the machine Double-sided Printing Manual a Deleting a watermark Creating a watermarkEditing a watermark Creating a new Overlay aOverlay Overlay List box Using a page overlay Later What is Direct Printing Utility? Using Direct Printing UtilityFrom the Start menu, select Programs or All Programs Find Samsung Printers Direct Printing Utility Select the machine to use Customize the machine settings Using the right-click menu Mac printing Changing printer settingsPrinting a document Printing multiple pages on one sheet Printing on both sides of the paper Printing files Linux printingPrinting from applications To remove the machine from the selected class Configuring Printer PropertiesOpen the Unified Driver Configurator Unix printing Changing the machine settingsGeneral tab Proceeding the print job Image tab Printer-Specific Settings tabText tab Margins tab Useful management tools Find Samsung Printers Accessing management tools Easy Capture Manager Samsung AnyWeb Print Easy Eco Driver How to use Logging into SyncThru Web Service Using SyncThru Web ServiceAccessing SyncThru Web Service SyncThru Web Service overview Security tab Settings tabMaintenance tab Setting the system administrator’s information Understanding Samsung Easy Printer Manager Using Samsung Easy Printer ManagerTo open the program For Mac Troubleshooting Guide when an error occurs Troubleshooting button This button opens Advanced settings user interface overview Device SettingsAlert Settings Windows only Machine status Samsung Printer Status overviewPreferences, click the Basic tab Printer Status button These icons appear on the Windows task bar Order Supplies Using Samsung Printer StatusUser’s Guide Close Printer Information Using Samsung Printer ExperienceUnderstanding the Samsung Printer Experience Printing from Windows Click the Print button to start the print job Click More settings Paper settings Eco settingsLayout settings Basic Job Accounting Password to print using itThis option allows you to print with the given permission Confidential Printing Opening Unified Driver Configurator Using the Linux Unified Driver Configurator Printers tab Printers configurationSwitches to Printers configuration Switches to Ports configuration Ports configurationClasses tab Classes tab shows a list of available machine classes Troubleshooting Paper feeding problems Power and cable connecting problems Print Printing problems Paper source Machine selects printPrint job is extremely Slow Half the page is blank Easy Printer Manager program see Device Settings on Printing problems Printing quality problems White Spots Condition Suggested Solutions Dropouts Vertical repetitive defects Condition Suggested Solutions Black backgroundToner smear Misformed characters Characters or pictures Wrinkles or creases Condition Suggested Solutions SkewCurl or wave Loose toner Curl Horizontal stripes Light print or contamination Occurs Condition Suggested Solutions An unknown imageSheets Common Windows problems Operating system problems Condition Suggested solutions Common Mac problems Common Linux problems Cote D’ Ivoire Country/Region Customer Care Center WebSite Cyprus Hong Kong Nicaragua Russia 802.11 Access pointAppleTalk 802.11b/g/n Coverage DefaultCollation Control Panel Duty Cycle DuplexDot Matrix Printer Emulation EtherTalkEthernet Fuser Unit Grayscale GatewayHalftone Ieee IPM ITU-T No chart Modem MAC address Originals NetWare PostScript ResolutionPrinter Driver Print Media Toner Cartridge Subnet Mask Watermark UNC Path WPA-PSK Index Driver reinstallation for USB cable connected 184 R WPS the machine does not have a display Stop button Wireless network