Printing quality problems

Condition

Suggested Solutions

 

 

Character voids

Character voids are white areas within parts of characters that should be solid black:

A

• If you are using transparencies, try another type of transparency. Because of the composition of transparencies, some character

voids are normal.

• You may be printing on the wrong surface of the paper. Remove the paper and turn it around.

 

 

• The paper may not meet paper specifications.

Horizontal stripes

If horizontally aligned black streaks or smears appear:

 

• The toner cartridge may be installed improperly. Remove the cartridge and reinsert it.

 

• The toner cartridge may be defective. Remove the toner cartridge and install a new one.

 

If the problem persists, the machine may require repairing. Contact a service representative.

Curl

If the printed paper is curled or paper does not feed into the machine:

 

• Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray.

 

• Change the printer’s paper option and try again. Go to Printing Preferences, click the Paper tab, and set type to Thin.

5. Troubleshooting 207

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Samsung M282x, M262x, SLM2625DXAC, SLM2825DW manual Horizontal stripes, Curl